1+ months

Site Reliability Engineer ( Java , Python , Kubernetes , Docker/containerization)

Cisco Systems Inc.
Bengaluru, KA 560002

Have you ever had a poor customer experience and thought of a million ways in which it could be improved? Have you ever empathized with those whose job it is to deliver customer experience and imagined how, if properly empowered and motivated, the overall service delivery experience could be better? If so, we want to talk.

In the Cisco Contact Center group, we are passionate about delivering amazing experiences to both customers and employees. We believe software can truly change the world and how it gives and receives customer service and it is our mission to be the leader in this space. To enable this vision, we are looking for passionate, smart, and motivated Platform Engineer to join our Site reliability Engineering team.

As Site Reliability Engineer, you will

  • Design, develop and maintain the cloud platform infrastructure upon which the Webex Contact Center Platform is based.
  • Drive the deployment and support for microservices
  • Work closely with development teams to ensure that solutions are crafted with user experience, scale, performance and operability in mind
  • You detest repetitive tasks and the infrastructure is kept up to date as the stack evolves.
  • Actively explore and implement automation to accelerate the work for developers
  • Analyze data to diagnose and identify root causes to network/Voice/App specific events.
  • Develop tools and services to automate the mitigation and remediation of network/Voice/App specific events.
  • Periodic on-call duties to provide application support, incident management, and troubleshooting.
  • Build and maintain CI/CD pipelines that can be used to drive quality and consistency throughout the full software lifecycle.
  • Use and work on issue tracking tools and knowledge bases like JIRA and Confluence to organize the work and report on its progress for maximum visibility into the software development lifecycle.

In this role, you will work with:

  • Product Managers to know our customers and partners so that you can deliver solutions that meet their needs and wants.
  • Engineering Managers who will enable you to focus on doing what you love: delivering great software; they will also be your coach and guide on this exciting stage of your career journey.
  • Technical Architects who will play a hands-on role in helping you design, develop, and operate with standard methodologies, patterns the industry has to offer.
  • Customer Success and Technical Assistance teams to support customer issues with top priority.

To get this job, you will need:

  • 10 or more years of hands-on cloud platform development and deployment experience.
  • Proven expertise with two or more of the following languages: Bash, Python, Go, Java.
  • Experience in delivering always-on customer focused applications (i.e. online 24x7x365).
  • Experience with cloud infrastructure services such as AWS, OpenStack, GCP, or similar.
  • Experience with Kubernetes or other Docker/containerization tools and CI/CD pipeline development.
  • Complete understanding of operational tools and concepts, such as alerting, monitoring, logging and health checks.
  • Experienced in network theory and protocols such as DNS, HTTP, TCP/IP, etc.
  • Experience in handling Voice protocols and infrastructure elements like CUBE will be a plus
  • Expertise in building and scaling data services (e.g. Cassandra, Elasticsearch, Redis, Kafka).
  • Experience with configuration management tools like Puppet, Ansible, or Chef and automation tools such as Jenkins.
  • Working knowledge of Unix/Linux operating systems with experience in shell scripting.
  • Understanding of security concepts and technologies.
  • Understanding of Software Development Life Cycle, Test Driven Development, Continuous Integration and Continuous Delivery.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco. #WeAreCisco

 

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Posted: 2020-08-17 Expires: 2020-10-02

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Site Reliability Engineer ( Java , Python , Kubernetes , Docker/containerization)

Cisco Systems Inc.
Bengaluru, KA 560002

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