18 days old

Solutions Architect, Healthcare

Cisco Systems Inc.
Carolina Shores, NC 28467

What You'll Do

CX AMERICAS is hiring a Solutions Architect for our Healthcare Vertical Team. In this role, you will lead the design and implementation of Cisco healthcare solutions for CX (Customer Experience) and work across with CX delivery leaders, Cisco Industry Group, CX product house and the Business Unit.


You will be responsible for:

Bridging the gap between healthcare business problems and technology solutions, while finding the best tech solution 

Experience in requirement identification, scoping designing, and implementing of projects, to run on-time and on-budget delivery of integration and customization solutions 

Actively lead the design and implementation of Cisco healthcare solutions:

? Conduct technical discovery, identify pain points 

? Defining features, phases, and solution business and technical requirements

? Providing specifications according to which the solution is defined, managed, and delivered

? Creating a solution prototype

Drive solution delivery improvements through automation, testing and best practices 

Apply methodology, reusable assets and previous work experience to consistently deliver high quality work

Compare solution alternatives across both technical and business parameters which support the define cost and service requirements

Interact with professional services delivery, Product Management and BU teams to integrate and automate our offers to improve quality and customer experience

Use innovative approaches to solving problems, with a large base knowledge of systems and approaches

Engage and pressure test roadmaps and timetables, and influence Product Managers to improve products and conduct limited customizations for healthcare vertical


Who You'll Work With

Collaborate with the CX delivery leaders, Technology and Transformation Group (TTG), Sales, CX Product Management team, Cisco Industry Group and the Business Units to ensure that healthcare customer solutions are created and implemented.


Who You Are


At least 7 years of solution implementation, architecture evaluation and design, including 3+ years relevant healthcare industry IT experience

It is a plus to have 3+ years' experience in customer-facing positions as a professional services consultant or engineer, in technical pre-sales, preferably with an Internet or "Big 4" consulting organization

Knowledgeable of baseline SE skills and in-depth knowledge in at least one specialization in either Collaboration, Security or Cloud / Data Center

Experienced in relevant solutions sets, product line specifications, performance criteria and applications

Comfortable understanding, explaining, exploring 3rd party APIs for integration/consumption 

Experienced with full software lifecycle development including source control, iterative development, and rapid prototyping

Experience in current agile methodologies, specifically Scrum

Enjoy working with others in a diverse environment, locally and remotely

Deep interest in collaboration and automated deployments, so they are clean, predictable and repeatable with minimal impact to availability

Understand the principles of configuration management and release engineering

Possess deep analytical and problem-solving skills when required to assist with service recovery in the event of failure

Able to lead meetings with customer senior management to gain approval on recommendations and implementation plan

Working with cross functional teams such as engineering and product management to provide feedback and support the evolution of the platform and solution offerings 



Posted: 2020-11-13 Expires: 2020-12-13

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Solutions Architect, Healthcare

Cisco Systems Inc.
Carolina Shores, NC 28467

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