1+ months

Solutions Engineer II - RapidScale

Cox Communications Inc
Raleigh, NC 27603
*Primary Location: *510 Glenwood Ave, Raleigh, NC, USA
*Division: *Cox Communications Inc
*Job Level: *Individual Contributor
*Travel: *Yes, 50 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *212029

RapidScale is a cloud computing company based in Irvine, CA and were looking for an awesome Solutions Engineer to join our team! Were looking for high-energy people to join our SE team and learn the ropes to further your career. Get experience in a dynamic, fast-paced, and successful company and have fun while doing it!


The Solutions Engineer II is responsible for providing pre-sales support for complex managed services solutions in a cloud hosting environment. The SE II must be a subject matter expert on all RapidScale solutions and continually work to improve themselves and our company. The SE II position includes direct customer interaction on sales opportunities, validation of all quotes, production of supporting diagrams and written statements of work.

The SE II will be a direct interface between the Sales, Product, Marketing, and Engineering teams and will maintain extensive and up-to-date knowledge of all existing and new product and services capabilities. The SE II will also have the opportunity and responsibility for participating in ongoing enhancement of products and services.

The SE II is expected to be a self-starter capable of operating with relative autonomy to complete assigned tasks, while also being willing and able to collaborate as part of a larger team. Larger, more complex projects and sales opportunities may necessitate the participation of more than one SE and all team members are expected to be able to work in groups when leadership determines that it is appropriate. Internal projects will also require a high degree of teamwork.


- Develop and maintain internal and external relationships with clients, partners, vendors and colleagues. Communicate professionally and effectively at all levels.

- Create solutions to customers and propsects technical and business challenges using the RapidScale product and service set.

- Participate and lead customer-facing solution presentations and with sales teams and partners.

- Provide metrics / detail on number / status of opportunities being supported.

- Ensure consistency of solutions, value proposition, and pre-sales support methodology.

- Assist sales team on technical aspects of proposal writing and development.

- Ensure smooth transfer of solution design details and knowledge from Solutions Engineering team to Engineering teams and Project Management teams for all new service implementations.

- Ensure solutions comply with operational processes and policies related to solution design and implementation.

- Foster a customer service-oriented approach for all team members.

- Up to 50% travel.


- 5+ years of progressive experience implementing information technology solutions

- 2+ years of experience in pre-sales support OR 2+ years of IT leadership experience (including vendor relations and internal selling)

- Excellent communication skills, verbal and written; must communicate effectively in a professional manner

- Strong problem resolution and conflict management skills

- A working knowledge of Microsoft Windows operating systems

- A working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies

- Strong understanding of network and security solutions

- Understanding of IP addressing and subnets, routing protocols, firewalls, and load balancing

- Understanding of virtualization technologies

- Familiarity with desktop virtualization, M365

- Strong interpersonal skills; must work effectively with associates; be a team player

- Demonstrated technical sales or leadership skills

- Superior multitasking, organization, and prioritization skills

- Strong MS Office and Visio Skills

- Must project a high degree of confidence and creativity

- Must display willingness to learn and self-motivate

- Demonstrate a positive, can-do attitude

- Demonstrate RapidScale and Cox values


Role requires the ability to work within a cooperative team environment as well as perform assignments autonomously. This position will require working with several departments and different personalities.


Fast-paced, positive, high-energy environment. Can have high levels of stress due to deadlines and necessity of quick response times.


All positions at Rapidscale have role based levels of access to networks, systems, customer, and company information. Information Security is a top priority and access granted is limited to only necessary systems and information required to perform the expected job responsibilities. In this position, as an employee, you are required to protect and maintain the integrity of our company and customer information. These protections include information assets including customer and company information for any PHI, PII, billing, contact, and other related personal or proprietary information.


- Employee may need to carry up to 20 pounds (i.e. carrying laptop and other equipment).

- Employee may push/pull up to 25 pounds.

- Employee may stand up to 4 hours.

- Employee may walk up to 1.5 hours.

- Employee may need to drive 2 hours.

- Employee may perform repetitive bending up to 1 hour.

- Employee may sit up to 8 hours.

- Employee may spend up to 8 performing computer work/typing.

- Employee may spend up to 8 hours on the telephone.

Who We Are
*About Cox Communications*
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Posted: 2021-03-17 Expires: 2021-06-04

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Solutions Engineer II - RapidScale

Cox Communications Inc
Raleigh, NC 27603

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