27 days old

Solutions Engineer

Singapore, SOUTH EAST
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Acoustic is the largest independent AI-powered marketing cloud. We were formerly IBM's marketing platform and commerce software offerings, and we started Acoustic to unleash brilliance in every marketer's work.
Acoustics mission is to help marketers transcend the mediocrity in the marketing cloud landscape with modern tools, connected data, and a focus on marketings biggest problems.
Stop settling for ordinary. You and our technology together? Let the brilliance begin!
A Solutions Engineer in Acoustic is a key point of differentiation in the market. In this role we are looking for leaders with an entrepreneurial mindset and a can do attitude. The role is part of a team across Asia Pacific and based in Singapore. Focus is the ASEAN region, with an opportunity to span engagements further and work in a multi-cultural and diverse team.

A Solutions Engineer is a technical sales representative responsible for identifying and assessing customer technology needs then defining, creating, and delivering solutions to address those needs. Solutions Engineers present the Acoustic product offering and architecture in order to build confidence in the products and eliminate challenges from the sales cycle.

To effectively do this, a Solutions Engineer must bring technical know-how and demonstrate a deep understanding of digital marketing and our customers requirements across multiple markets. Existing experience of the Acoustic product offerings are a benefit. A Solutions Engineer supports the sales team and client throughout the selling process and must be comfortable assessing client needs and handling difficult situations that arise while designing complex solutions. Further, Solution Engineers harness their technical knowledge to develop effective solutions that fit a clients strategic needs and technological capabilities, showcasing the products full potential.

Candidates for the position must have technical sales experience and preferably have familiarity with the digital marketing space.

Required Technical and Professional Expertise
B.S. Computer Science, Software Engineering, MIS, or equivalent work experience
3+ years of previous experience in a technical sales or consulting in a software company
Familiarity with and knowledge of SaaS products and technology stacks in the MarTech and AdTech space
Ability to design unique technical solutions for enterprise-level companies to address their marketing needs
Skill to communicate tactfully with the client and clearly communicate technical concepts

Preferred Technical and Professional Expertise
Excellent problem solving skills with the ability to develop creative solutions to complex problems
Strong interpersonal, analytical, written, and presentation skills
Intellectually curious and inquisitive, ready to learn and growth with the MarTech and AdTech space
Holistic thinker
Coachable and collaborative
Utilizes all available resources to identify and apply best practices
Self-motivated and passionate about exceeding client expectations
Commitment to understand the intricacies of enterprise software
Holds themselves accountable for results
Able to take leadership on tough decisions or with competing priorities

About Business Unit
This IBM role is for the exclusive support of the Acoustic Marketing product portfolio formerly known as the Watson Marketing portfolio, and part of the Watson Customer Engagement (WCE) business unit. The Acoustic products are part of the business divestiture announced in April 2019 between IBM and Centerbridge, which has closed in the US in July 2019 and is due to close in Asia Pacific in 1H 2020. Centerbridge has set up new legal entities in Asia Pacific for the divested business called Acoustic. In the transition period pending close in Asia Pacific, IBM employees in scope to transfer to Acoustic will work exclusively in support of the Acoustic business. At the close of the divestiture in Asia Pacific Acoustic will provide you with an offer of employment and you will cease to be an employee of IBM. You can find out more about Acoustic at https://acoustic.co

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-08 Expires: 2019-12-08

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Solutions Engineer

Singapore, SOUTH EAST

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