12 hours
2018-06-212018-07-21

Specialist, Incident Manager

Prudential
Roseland, NJ
  • Job Code
    455138
Position Title: Specialist, Incident Manager
Job Code: 455138
Job Location: New Jersey-Roseland
Description: Responsible for major IT systems incident management from initiation until an acceptable work-around is in place or resolved. Coordinate appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements. Own all communication during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved. Coordinate, manage and keep chronology of events during incident management conference calls. Update the incident reporting systems with resolution information, liaise with problem management on detection of potential trends; driving down repeat, service impacting failures. Typically has 4 years of experience. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience. Solves complex problems; takes a new perspective using existing solutions.

The successful candidate should have:

  • 2-3 years experience in distributed, mainframe, and network technologies. 
  • Moderate analytical, problem solving and decision making skills/experience are necessary. 
  • A moderate ability to lead and manage diverse groups of technicians and vendors is also needed.
  • Basic supervisory experience is a plus.
  • Incident Management Experience
  • Service Now knowledge/experience
  • Metrics/Reporting experience
  • Automation/process improvement  experience

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Information Technology
Schedule: Full-time

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Specialist, Incident Manager

Prudential
Roseland, NJ

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Roseland, NJ

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