12 days old

Specialist Project Engineer

Washington, DC 20004
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.


Our team supports the Federal market with emphasis on driving the mission by implementing world class communication and healthcare solutions.


AT&T has an opening for a Telecom/VoIP Implementation Specialist to support our federal customer onsite at the customer location in DC.


**The job duties are as follows:**


+ Project support for the planning, scheduling, implementation, reporting, and closure of largescale, nationwide AVAYA telecommunications services deployments and migrations, specifically Time-division Multiplexing (TDM) to VoIP, to remote locations with applicable experience in VoIP broadband technologies and installations.

+ Individual will provide project analytics, critical thinking, project management support, customer service support, and administrative support for a team of 6.

+ Create status reports, facilitate requests, produce orders, identify issues with projects, work with customer complaints, and coordinate with internal and external teams.

+ Proof/QA incoming and outgoing work to ensure it is complete, correct, for the right audience.

+ Ensure successful coordination between House telecommunications staff, AT&T and Broadband vendors, applicable subcontractors, and District Office/D.C. Office staff.

+ Oversee testing, installation, documentation development, end-user training delivered by VoIP vendor, and monitor overall customer satisfaction with the VoIP migration.


**Required Clearance:**


Public Trust (#publictrust)


**Required Qualifications:**


+ Avaya VoIP & Legacy Voice/TDM knowledge and implementation experience.

+ Strong skills with Microsoft applications; specifically: Excel, Word, and PowerPoint.

+ Experience in professional government settings.

+ Strong communication and interpersonal skills in diverse workplaces.

+ Be a team player with a positive attitude and a desire to accomplish goals.

+ Thrive in a fast-paced environment.

+ Proficiency in standard computer software and job order / ticketing systems.

+ In depth experience and understanding of VoIP and MPLS technologies.

+ Proven ability to communicate effectively both orally (phone and in-person) and in writing (reports and e-mail) to both technical and non-technical project stakeholders.

+ Proven experience with the Microsoft Office Suite to create drawings, presentations, reports, spreadsheets, and other technical and non-technical project management documentation.

+ Knowledge and experience with the Information Technology Infrastructure Library (ITIL) standard configuration management framework and related activities.

+ Must be able to pass a U.S. Background Investigation as required by the House.


**Ready to join our team? Apply Today!**


**(#none)**
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

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Posted: 2022-05-12 Expires: 2022-06-11

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Specialist Project Engineer

AT&T
Washington, DC 20004

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