1+ months

Specialty Benefits Field Account Manager - Miramar, FL

Miramar, FL 33025
  • Job Code

The Specialty Benefits Field Account Manager is the €˜field-based Service Owner' responsible for the customer's total service experience with UnitedHealthcare. Specialty benefits are defined as Dental, Vision, Life, Accidental Death and Dismemberment, Long Term and Short Term Disability, Critical Illness and Accident.  This includes serving as the key liaison between the customer and our internal service teams, strategizing with the customer on trending/monitoring of service issue resolution and education for the customer and their employees. They will address any escalated issues sent to them, the AE or SAE, or other field employee. The Specialty Benefits Field Account Manager is responsible for conducting open enrollment meetings as well as conduct training/education meetings with customers on UHC's tool and resources. The Specialty Benefits Field Account Manager will generally handle a mix of small to larger cases, including Public Sector accounts with stand-alone Specialty only.

Primary Responsibilities:  
  • Expert knowledge of Dental, Vision and Financial Protection products (Life, Disability, Critical Illness and Accident) and the ability to communicate the importance of these coverages to build enrollment; Ability to independently resolve complex Financial Protection claims and service issues
  • Own the service experience of customers at the field level by working with internal service teams and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
  • Develop and maintain strong relationship with internal service teams to manage customer service experience
  • Establish and maintain strong relationships with customers and brokers to support persistency
  • Fully accountable for supporting the AE and SAE in facilitating resolution of all elevated customer service requests by working with internal service teams, and conducting customer consultations as required
  • Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service related areas to support SAE/AE 
  • Maintain and provide customer information to the SAE/Analyst on service trends and utilization of UHC programs
  • Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)
  • Train customers on eServices for eligibility and billing. Expand customer expertise and reliance on eTools to drive usage and adoption. Train customers on all Specialty products and how they work, including the self-bill process
  • Handle all billing discrepancies and billing audits meeting the customer's expectation
  • Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
  • Coordinate ordering of enrollment material
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Posted: 2019-12-17 Expires: 2020-03-16

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Specialty Benefits Field Account Manager - Miramar, FL

UnitedHealth Group
Miramar, FL 33025

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast