1+ months

Specialty Benefits Field Account Manager - Richmond, VA or Reston, VA or Washington, DC

Richmond, VA 23219
  • Job Code
    891970

Life moves fast, don't get left behind.  Training classes start soon; apply now before it's too late!

 

If helping others is second nature to you, bring your passion for providing exceptional service to UnitedHealth Group. This position is a great first step for transitioning into a sales career and watching your contributions help our business to grow. At UnitedHealth Group, you'll have a portfolio of products available that are greatly improving the life of others.  Performance leads to success and your life's best workSM


The Field Account Manager, Specialty Benefits is the "field-based Service Owner" responsible for the customer's total service experience with UnitedHealthcare specific to the ancillary products (dental, vision, life, disability, accident, critical illness, hospital indemnity and FMLA). This includes serving as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees. They will address any escalated issues sent to them, the Strategic Account Executive, or other field employee.  In this position, a major role will be to conduct training/education with customers on UHC solution/tools and to conduct open enrollment meetings for the customer's employee population. The Field Account Manager, Specialty Benefits will service clients within our Key Accounts division (51-3,000 enrolled employees) who have Specialty Benefits in force.

 

You will be part of an elite team committed to growth with Specialty Benefits products and services.   

 

Primary Responsibilities

  • Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
  • Develop and maintain strong relationship with internal partners in Centralized Service Team to manage customer service experience
  • Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Centralized Service Team, and conducting customer consultations as required
  • Facilitate customer meetings with the Central Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
  • Train customers on eServices
  • Expand customer expertise and reliance on eTools to drive usage and adoption
  • Maintain and provide customer information to the SAE / Analyst on service trends, eServices adoption, and improvement opportunities, etc.
  • Conduct meetings with customers to identify issues / trends and analyze root causes to determine corrective action steps
  • Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service related areas to support SAE / AE
  • Establish and maintain strong and appropriate relationships with customers to maintain persistency
  • Establish and maintain Broker/Consultant relationship as needed, but primarily with customer
  • Coordinate ordering of  enrollment materials for customers
  • Coordinate resolution of pre - implementation service and eligibility issues with Implementation Management Organization
  • Coordinate implementation activities
  • Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)
  • Prepare Open Enrollment presentations


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-09-18 Expires: 2020-11-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Specialty Benefits Field Account Manager - Richmond, VA or Reston, VA or Washington, DC

UnitedHealth Group
Richmond, VA 23219

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