1+ months

SPECIALTY DEPT SUPERVISOR

Emeryville, CA 94608
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003ESales Department Supervisors are responsible for ensuring that excellent customer service is provided to all Customers within their assigned department(s). They achieve this goal by supervising and providing training to Customer Service Associates within their departments. In addition they provide valuable input into merchandising decisions to the Sales Assistant Store Managers (ASMs) and the Freight Team. In order to do their jobs effectively, they must have excellent customer service skills, strong product \u003Cbr /\u003Eknowledge and the ability to lead and develop others.\u003Cbr /\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E SERVING CUSTOMERS \u003Cbr /\u003E Using the racetrack and coaching other Associates to use the racetrack to proactively seek and satisfy Customers \u003Cbr /\u003E Providing outstanding service to external and internal Customers (e.g., assisting Customers in store or on phone, loading merchandise into Customer cars, handling complaints, etc.) \u003Cbr /\u003E Ensuring special orders are processed in a timely and professional manner \u003Cbr /\u003E Scheduling Associates effectively to customer service demand in labor management \u003Cbr /\u003E SUPERVISING ASSOCIATES \u003Cbr /\u003E Responsible for overseeing work activity within his/her department(s) \u003Cbr /\u003E Communicates store and Home Depot objectives to associates \u003Cbr /\u003E Supervising Associates within department(s) of responsibility \u003Cbr /\u003E Scheduling Associates work time and training within department(s) of responsibility (to be approved by Store Manager) \u003Cbr /\u003E Training, coaching and developing Associates customer service skills and product knowledge within department(s) of responsibility\u003Cbr /\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface \u003Cbr /\u003E The warehouse environment can be dusty and noisy \u003Cbr /\u003E Doors near the department are frequently open, causing drafts and interior temperature changes \u003Cbr /\u003E Floors around work area may become slippery during wet weather conditions \u003Cbr /\u003E May have to handle merchandise and work with tools with sharp edges \u003Cbr /\u003E Passing forklifts emit gas fumes \u003Cbr /\u003E Tools, supplies and related merchandise may contain hazardous materials\u003Cbr /\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003EUsually in a comfortable environment but with regular exposure\u003Cbr /\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 10% of the time. \u003Cbr /\u003E\u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E0 years\u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003EMust continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors. \u003Cbr /\u003E\u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E \u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003C/div\u003E

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Posted: 2020-09-01 Expires: 2020-11-08

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SPECIALTY DEPT SUPERVISOR

Home Depot
Emeryville, CA 94608

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