1+ months

Sr. Analyst, Product Support

Conshohocken, PA 19428


* Provide post-implementation product support to AppNexus customers
* Manage customer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem, and resolving the issue where possible; this may include periodic after-hours and weekend emergency on-call support
* Coordinate with Product and Engineering teams in identifying, reporting and resolving product issues
* Author, edit, publish and maintain an online knowledge base of known issues/solutions
* Share knowledge with Console Support team members


About your skills and experience:

* 2-5 years of work experience
* Passionate about working in a fast-paced and fluid environment
* Excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues, along with an ability to collaborate cross-functionally
* Outstanding written and verbal communication skills
* Ability to work autonomously and as a member of a collaborative team
* Demonstrable passion for learning new technologies. Knowledge of SQL, HTML, Python and/or data analysis preferred
More about you:

* You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower others
* You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happen
* You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem
* You believe in not only serving customers, but also empowering them by providing knowledge and tools


Posted: 2020-02-28 Expires: 2020-06-21

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Sr. Analyst, Product Support

Conshohocken, PA 19428

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