1+ months

Sr. Associate, GBS HR Trainer

Pfizer's Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure. Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and effectiveness. The work managed from these hubs will evolve and expand over time as Enabling Functions continue to evaluate their go-forward delivery model. With an established community and evolving support model, Pfizer's Enabling Functions Hubs are dynamic and energizing places to work. Colleagues with diverse capabilities across multiple functions are co-located to facilitate greater colleague collaboration, new ways of working, and enhanced simplification through more integrated end-to-end solutions. Pfizer operates Enabling Functions Hubs in six strategic locations: Memphis, Tennessee, USA; Tampa, Florida, USA; San Jose, Costa Rica; Dublin, Ireland; Thessaloniki, Greece; and Dalian, China. Learn more and apply to join our team today at Careers.Pfizer.com


Responsible for the delivery of the training for Pfizer's GBS, HR Colleague Services resources. This role will deliver training needs to HR hub resources located in the Dalian Hub. The role may need to develop and will maintain materials for the education needs for contact center and tier 2 resources across the internal and outsourced service center model. This role is responsible for delivering education priorities to enhance the colleague experience and agent effectiveness. Additionally, this person will have partnerships across Global Business Solutions (GBS) to ensure that education solutions are integrated and leveraged across GBS, working closely with the GBS HR, Education Manager.


+ Take guidance from the GBS, HR Education lead and assess the education needs of the contact center agents and tier 2 resources

+ Roll out tools and solutions to measure the service center effectiveness

+ Delivery the education strategy, materials and tools to enhance the ability of service center resources to provide timely and accurate support to colleagues

+ Integrate training with the overall needs across Colleague Services, internal and external centers and across other GBS functions

+ Deliver education programs that enhance the service center knowledge to address exceptional customer service to our colleagues

+ Provide feedback from education to the Process Owners with opportunities for continuous improvement

+ Form and engage in partnerships across the GBS and Colleague Services leaders, to understand colleague needs to remedy via training materials

+ Support continuous process improvement efforts within Workday processes, enhancement of portal functionally and content


-3-+ years of experience required in related field: Training, Learning, HR operations

-Minimum: Bachelor's Degree in Business Administration, Project Management, experience Design or related field

-Knowledge Management experience: design; planning and execution activities.

-Strong written and verbal communication, presentation, and facilitation skills

-Ability to collaborate across groups and/or deliverables.

-Able to support multiple initiatives concurrently.

-Ability to problem solve in order to address complex issues

-Demonstrated ability to deliver cross functional results in an integrated, collaborative manner and a willingness to do what it takes to get the job done.

-Strong interpersonal skills to be able to interact with all levels of organization

-Ability drive work efforts globally and work closely with GBS, HR Colleague Services

-Ability to clearly communicate complex technical and functional information in an easy to understand manner


- Learning or training background

- HR administration, training, learning, customer service.


Ability to work a variety of hours given the global nature of this role as well as sporadic travel as needed

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Human Resources



Posted: 2021-02-04 Expires: 2021-05-09

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Sr. Associate, GBS HR Trainer


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