1+ months

Sr. Associate - Network Operations

Hyderabad, TS 500001
**Job Summary**

Sr. Associate network operation engineer will be responsible for remote management and monitoring support to AT&T Client IT Infrastructure utilizing Security, LAN, WAN and IPT products. Engineer will be responsible for providing tier 1.5/ 2 support and resolving customers issues. Work with vendor and other supports groups within AT&T to provide operational support to customers.

**Roles and Responsibilities:**

+ Provide Tier 1.5/2 support day to day operational incidents of Customer LAN, WAN, Security & IPT infrastructure

+ Perform initial triage on all the incidents and first touch resolution.

+ Analyse the severity of the ticket by assessing the impact , Validate MDS and work with customer for layer 1 checks.

+ Diagnose incidents by examining network infrastructure and apply skills to determine the root cause.

+ Follow AT&T standard ticket management process and engage tier 3/other work enters by utilizing ITSM tools.

+ Provides timely updates to customers/team members.

+ Work with Incident Management team to resolve P1 and P2 issues.

Key Competencies and Skills:

Candidates must meet most of the following criteria:

+ 4-8 years of operations support experience of LAN /WAN/Security/IPT and DNS Infrastructure.

+ Strong hands-on experience in WAN, LAN, VPN, MPLS, IPSEC, GRE and routing protocols (OSPF, BGP, EIGRP) and firewall support for Fortinet and Pal Alto.

+ Network Address Translation (NAT) and Port Address Translation (PAT), Fortinet and Pal Alto firewall.

+ Experience in customer operations incident handling is critical to this position. Must have experience in interacting and effectively communicating with clients.

+ Understanding of 24x7 mission critical enterprise applications and the impact of service disruption on a companys bottom line.

+ Strong interpersonal and communication skills. Good analytical and troubleshooting skills

+ In-depth understanding of AT&T transports would be an added advantage.

**Education and Qualifications:**

Engineering/ Graduation/ Diploma/Equivalent in Computer Science is preferred

Preferred: CCNA or Equivalent
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.


Posted: 2022-04-10 Expires: 2022-06-14

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Sr. Associate - Network Operations

Hyderabad, TS 500001

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