1+ months

Sr. Customer Solutions Engineer - Duo Security

Cisco Systems Inc.
Gold Coast, QLD 4215
Duo Security MFA

Duo + = Disco

  • Duo
  • 1 1

  • + IT
Microsoft AzureOffice 365Exchange/OWAADFS
  •  Duo


Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and
secure access provider.

Duo + Cisco = Disco
With the Most Loved Company in Security and the global leader in network technology
joining forces, there are more exciting opportunities than ever to be at the forefront of
securing the cloud.

Our mission is simple: democratize security by making it easy and effective for
everyone. Were transforming security from the ground up by solving the worlds most
pressing geopolitical challenge safe, secure information access. We engineer our
business to enable our customers to easily address their ever-evolving security

We believe that impactful work is rewarding work and that our team is at its best when
everyone feels empowered to bring their whole self to work. We learn together by hiring
for cultural contribution, not cultural fit, and recognize that diversity in background and
thought are essential to building high-impact teams.

We invest in growth and learning opportunities and encourage our people to never stop
learning. We foster collaboration and believe in being recognized (and rewarded!) for
hard work. We champion a healthy work-life balance. Were kinder than necessary.
Together we build for the future by designing simple solutions for complex problems.
And thats why were the most loved and trusted name in security.

Your responsibilities will include:
Developing and implementing tailored strategies that provide continued value to
the customer, ensuring renewals and driving long-term account growth
Driving seamless onboarding processes and working cross-functionally with our
support and services team to proactively lead successful deployments
Effectively manage customer expectations about our features, functionality and
Being an expert in all things Duo by developing technical proficiencies with both
Duo products and supported technical integrations with third-party applications.
Author technical notes and training material to share your knowledge.
Conducting virtual (and eventually onsite) product roadmap presentations and
business reviews.
Partner with cross functional teams for process improvement.
Consistently grow your knowledge of the broader security landscape and
expertly position Duo by handling objections related to competitive solutions.
Act as a technical resource to other teammates
Independently handling customer deployment roadblocks and objections,
leading technical conversations, and working across multiple business units to
deliver solutions.
Continuously learning about product features and functionality, providing
recommendations based on customer's infrastructure and use cases.
Demonstrating thought leadership and helping evangelize new ideas, strategies,
and concepts with team members, other internal teams, and customers
Providing leadership through one-on-one relationships, team interactions, and
special projects. Takes initiative to help individuals and the team as a whole.

Skills you have
Effective Communication + Ability to Influence: You can demonstrate active
listening, synthesize information, effectively communicate, and present with
confidence and empathy to varied internal and customer stakeholders while
dynamically adapting style & content to a broad range of customer audiences
(e.g., from IT staff to CISO) and internal audiences (e.g., from team members to
senior management). You can connect abstract technical concepts to real world
Language Requirements: Fluent or native Japanese Reading, Writing, Listening
and Speaking. General English fluency reading, writing, listening. Job training
and manager for this role will be English speaking
Technical Aptitude: You can guide implementation, integration, and deployment
of technical solutions in customers environment. Has expertise with more than
one technology, such as networking (VPN, firewalls, load balancing), Microsoft
administration (Azure, Office 365, Exchange/OWA, ADFS), authentication
workflows (RADIUS, LDAP) and/or SAML/SSO.
Building Collaborative Relationships: You can proactively collaborate with
multiple internal and customer stakeholders to identify opportunities, address
challenging situations, support customers through incident response situations.
Active Learning and Continuous Improvement: You understand Duos core
security positioning and can speak to how Duo compares to competitors in the
security landscape. You can translate customer sentiment to internal teams as
feature requests and escalations, and appropriately advocate for strategic
product decisions.
Self Awareness: You possess self-awareness, show empathy & discernment in
challenging situations, own accountability for responsibilities & commitments.
You are able to provide, receive, consider, and incorporate actionable feedback
to/from your peers and leadership.
Execution and Time Management: You are a power user and strong adopter of
internal tools and standardized processes. You can effectively prioritize
concurrent, highly-complex projects to manage and deliver on customer and
internal expectations.
Strategic Planning and Account Management: You can develop and execute
strategies for customer portfolio, including customer engagement, risk
identification & mitigation, product adoption, customer expansions, and product
upgrades. You can creatively solve technical problems that tie to the larger
customer strategy.
Team Player: Proactively contribute to a positive environment that values
people and work, openly share problems and successes, and work across
teams to help refine processes and achieve goals. You take responsibility for
your own actions and recognize mistakes as learning opportunities.

Duo is committed to cultivating and preserving a culture of inclusion and
connectedness. We are able to grow and learn better together with a diverse team of
employees. The collective sum of the individual differences, life experiences,
knowledge, innovation, self-expression, and talent that our employees invest in their
work represents not only part of our culture, but our reputation and Duos achievement
as well. In recruiting for our team, we welcome the unique contributions that all
potential candidates can bring in terms of their education, opinions, culture, ethnicity,
race, gender identity and expression, nationality, age, languages spoken, veterans
status, religion, disability, sexual orientation and beliefs.

And if this role is exciting to you, we encourage you to apply even if you dont meet all
100% of the description or qualifications. Finally and most importantly, we are a proud
Equal Opportunity Employer.
Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.


Posted: 2023-03-03 Expires: 2023-06-14

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Sr. Customer Solutions Engineer - Duo Security

Cisco Systems Inc.
Gold Coast, QLD 4215

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