17 days old
2018-06-052018-07-05

Sr Data Technology Analyst - Enterprise Data Management - Band 5

Bank of America
Charlotte, NC
  • Job Code
    bankofamerica-18032661CharlotteNC
Advertisement
Company Bank of America

Job Title Sr Data Technology Analyst - Enterprise Data Management - Band 5

Jobid bankofamerica-18032661CharlotteNC

Location: Charlotte, NC, 28230, USA

Description **Job Description:**



Accountable for the successful resolution of all internal customer requests by providing seamless delivery of service through answering written inquiries, emails and requests placed by customers or vendors. Responsible for the day to day resolution of customer problems and the execution of moderately complex or escalated issues. Performs routine account-related maintenance and may provide first call resolution on single issue inquiries, requests and problems related to a customer concerns. Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support teams to fulfill the request. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Other responsibilities include, but are not limited to: Monitor Global mailboxes and respond to all e-mails inquiries within standard SLA’s (24 hours) Enter, track, and report on questions/issues received by email/phone into JIRA tracking application Interact with vendors – escalate defects to vendor contacts and vendor managers, answer vendor questions regarding orders/data files Escalate bugs/technical defects (Sev 1/Sev 2 issues, break-fixes) to Level 2 support team Generate reports and populate dashboards for project team review (requests, user activity, processing exceptions, etc) Assist users in application navigation, access issues, etc Process access upgrade requests received via ARM tool Maintain training documentation and FAQ Escalate and/or report issues as they are identified to product owner Application testing, supporting Agile process in the development and execution of test scripts and test data preparation **Required Job Skills:** Proficiency in computer skills: Word, Excel, VLOOKUP, complex formulas, data maintenance Ability to respond and assist internal customer and vendors with inquiries and/or problem resolution Ability to work effectively as a team member Strong communication skills (including verbal and non-verbal) and active listening skills Attention to detail and time management



**Desired Job Skills:** Minimum 1-2 years of contact center or equivalent customer service experience



**Posting Date** : 05/30/2018



**Location** :

Charlotte, NC, GATEWAY VILLAGE, 900 W TRADE ST,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



Categories

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Sr Data Technology Analyst - Enterprise Data Management - Band 5

Bank of America
Charlotte, NC

Share this job

Sr Data Technology Analyst - Enterprise Data Management - Band 5

Bank of America
Charlotte, NC

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast