21 days old

Senior Enrollment & Eligibility Representative - Duluth, MN or Tampa, FL (Temporarily Remote) - 897221

Duluth, MN 55802 Work Remotely
  • Job Code
    897221

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doingyour life's best work.

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Working in Operations atUnitedHealth Groupis one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doingyour life's best work.(sm)

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If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we're building a high-performance structure that works better for more people in more ways.

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What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/

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Primary Responsibilities:

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    Educate customers on available transmission methods for reporting eligibility and financial data
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    Oversee receipt and processing of files which may including eligibility, incentives, employee payroll contributions, and employer group funding
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    Provide reporting and standard file templates to customers and educate them on how to update accounts and assist with reconciliations
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    Act as a resource to customers and internal partners for troubleshooting application issues and open tickets with IT on resolving member and system errors
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    Responding to member eligibility orgroup questions and verify enrollment status
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    Working with various types of member correspondence
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    Reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes
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    Inventory control of member and group transactions
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    Works independently
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    Share system knowledge with the account management teams to assist in new group implementation
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    May coordinate others activities
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    Work is frequently completed without established procedures
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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  • High School Diploma / GED (or higher)
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  • Ability to create and modify spreadsheets within Microsoft Excel
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  • Customer Service experience
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  • Ability to work 8:00am - 4:30pm Monday through Friday (There is a flex start up to 9:00 am after training is completed)
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Preferred Qualifications:

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  • Bachelor's Degree (or higher)
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  • PRIME Systems experience
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  • Ability to create pivot tables and VLOOKUP within Microsoft Excel
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  • Ability to create databases within Microsoft Access
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  • SQL and Visual Basic knowledge and experience
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  • Experience with Data Analysis
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Physical Requirements and Work Environment:

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  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
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  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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Some of the steps we've taken to ensure employee well-being include:

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  • Transitioned our new hire training classes to be conducted virtually
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  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
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  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
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  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
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  • Fully cover the COVID-19 healthcare costs for our employees
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  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home
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You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Careers at UnitedHealthcare Employer& Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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Key words: claims, data entery, coding, medical coding, customer service, UnitedHealth Group, Optum, OptumRx, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, advocate,work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately

Categories

Posted: 2020-11-04 Expires: 2020-12-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Senior Enrollment & Eligibility Representative - Duluth, MN or Tampa, FL (Temporarily Remote) - 897221

UnitedHealth Group
Duluth, MN 55802

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