1+ months

Sr ICO Specialist

Cox Automotive
Oakbrook Terrace, IL 60181
*Primary Location: *1901 S Meyers Rd, Oakbrook Terrace, IL, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202101708
The Senior Instant Cash Offer (ICO) Specialist will be a key figure in the initial account set up for all new dealers. This role will provide webinar-based training to dealer customers shortly after contract signing. These training sessions will be directed towards dealership management and their eCommerce teams. The focus will be to generate top-down buy in and establish eCommerce best practices to ensure long term success with ICO, Price Advisor and other assigned products. Additionally, this role is responsible for supporting all processes in conjunction with integrating, implementing and executing our Best-In-Class Dealer Instant Cash Offer eCommerce and digital needs setup in the field via a remote process.

* Effectively implement ICO, Price Advisor and any other assigned products to new and existing clients through virtual delivery

* Assist with dealer needs and offer creative solutions to help them reach their business and sales objectives

* Work directly with all levels within the dealership with a focus on the General Manager, Used Car Manager, Internet Manager and ICO related associates

* Maintain in-depth knowledge of ICO & Price Advisor products, customers and reporting capabilities

* Conduct pre-launch activities with new ICO dealers in alignment with the Best In Class Implementation Guide

* Effectively support the implementation of digital ICO solutions, processes, tools and behaviors into an existing dealer location and/or group

* Conduct post implementation webinar retraining for dealers and inside team members

* Ensure all ICO product launches are effectively taken to market through the pre-launch and launch process with immediate results for the client

* Work directly with the ICO Digital Services team to ensure the successful ICO integration onto our ICO dealer customers websites

* Provide ICO assets to dealership E-commerce team to utilize in their CRM system for efficient and effective response to ICO consumers

* Maintain knowledge of automotive trends and best practices to ensure training is relevant and provides maximum value to dealerships


* BS/BA in related discipline OR an equivalent combination of education and work-related experience

* 5+ years of experience with internet automotive advertising and/or automotive retail required

* Experience in a customer focused, account management, revenue driven environment required

* Proven experience and ability to work in an independent, goal-oriented environment (self-management) required

* Client-driven, able to interact successfully with all levels of leaders, partners and participants, internally and with clients

* Demonstrated agility when responding to client needs in a fast-paced, constantly changing, deadline-driven environment

* Proven experience and ability to build and maintain cross-departmental, multi-functional and collaborative relationships required

* Experience delivering virtual trainings and interactive presentations

* Strong written, verbal and phone communication skills required

* Proven experience and ability to analyze customer problems and trends to offer suggestions and recommendations for improvement and success required

* Strong knowledge and experience with business software applications including MS Outlook Suite (Word, Power Point, Excel, Viso) required

* Strong knowledge and experience using virtual meeting platforms such as Join Me, Go to Meeting, Skype,

* Other duties as needed or required

* Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Posted: 2021-05-03 Expires: 2021-07-11

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Sr ICO Specialist

Cox Automotive
Oakbrook Terrace, IL 60181

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