1+ months

Sr Lead Product Management & Development

Bothell, WA 98021
At AT&T, were connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, youll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Team

Our SPT Site Operations organization is focused on engineering proactively for Availability, Performance Reliability, Resiliency and Security throughout the software delivery lifecycle and across multiple Agile product teams. We support over 160 applications and over 120 scrum teams. Our Site Operations team supports a mix of high value functions across multiple technology disciplines, including Service Management, Infrastructure Operations, Tier 1 and 2 Application Production Support, Release Management, Security, Capacity Management, Configuration Management, among others. We are so excited to add a Lead Product & Dev Manager to the team!

About the Job

We are looking for a Lead Product & Dev Manager who thrives in a fast-paced, complex environment.

This position will be responsible for being the Ops Delivery Lead and Product Manager for SRE Epics across ops agile teams. This includes managing & tracking Tech Enabler Epics across multiple ops product teams, keeping leadership and key stakeholders informed of ops product team progress, and performance while helping mitigate risks, roadblocks, and challenges.

The ideal candidate is multi-talented across several fields, such as agile software engineering, business, release management, program management with a good understanding of overall business context, and great communication skills. The Lead Product & Dev Manager will need to be a tech savvy self-starter, able to lead, manage, drive and advocate for large complex tech ops programs, key initiatives and will provide a centralized source of coordination across internal and external teams.

Responsibilities and Day-to-Day View

Primary Responsibilities:

Help define the ops tech enabler roadmap as delivery lead across multiple ops product teams

Work with Product Managers/Owners to understand the requirements and develop technical solutions

Work with Architect and PO for technical solution discussion

Help teams develop AID documents and host tech enabler development sessions

Identify dependencies for other teams to deliver product

Lead the agile SRE roadmap work for the SPT Operations organization across various ops teams including Engineering, Product Teams, and other enterprise level partners - to coordinate preparation, execution and ensuring success of Tech Enablers from start to finish

Ensure reporting and any dashboards accurately reflect relevant data, and inform senior leadership on status and roadblocks clearly

Manage high-quality documentation of solutions, including business requirements, and operational requirements

Define, prioritize, and achieve strategic objectives for major launches and initiatives

Ability to get hands-on to get things done fast and ability to work without continual guidance

Manage data analytics and tracks KPIs, OKRs and or other performance metrics to measure operations performance.

Attention to detail combined with the ability to understand the big picture with creative thinking


Required Experience:

Education: Bachelor's in Business Management, Computer Science, Information Systems, or related field, from an accredited college, university or equivalent experience

10+ years experience with complex technology initiatives involving data analysis, software engineering and program management

5+ years of experience in large Technology Organizations working in agile methodology

Experience managing large scale cross-functional initiative and programs and/or release schedules

Experience developing and executing/delivering product and technical roadmaps

Deep understanding of AT&T product lines

Deep understanding of agile software development and Scaled Agile framework

Ability to communicate technical information and work across external teams.

Customer-focused mindset, with demonstrated skill in managing expectations, providing proactive status updates, and producing high-quality work product

Strong analytical and problem-solving skills are required.

Excellent communication (oral, written, presentation), interpersonal and consultative skills

Strong interpersonal skills and good judgment with the ability to work independently

Self-motivated and a genuine desire to learn new skills

Preferred Experience:

5+ years of Technology Release Management experience working directly with product and software engineering teams

Masters Degree in Business, Computer Science, Information Systems or related field

Experience with analytics platforms (e.g., Tableau, PowerBI) to develop dashboards and reports

AT&T is leading the way to the future for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, weve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.


Posted: 2021-12-17 Expires: 2022-06-14

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Sr Lead Product Management & Development

Bothell, WA 98021

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