1+ months

Sr. Service Delivery Architect

Cisco Systems Inc.
Reading, United Kingdom

What You'll Do:

The CX Centers Strategic Services Engine (SSE) is seeking a Senior Service Delivery Architect in the EMEAR region to join the Solution Validation Services (SVS) team of leaders driving the global delivery strategy for SVS. This is a phenomenal opportunity for a validation leader that is committed to customer success and operational excellence. The successful candidate will have experience designing and validating complex network architectures, a track record of leveraging automation to enable delivery efficiency, and strong leadership skills to support architecture and test strategy design for new customer opportunities.


Who You'll Work With:


Cisco CX Centers is a force multiplier for Cisco and our partners to simplify digital transformation for our customers through unmatched technical expertise, relevant insights, and relentless automation at a global scale.  In the CX Center organizational design, there are 3 functions: Regions, Engines, and Foundations. This Service Delivery Architect role is aligned with the Strategic Services Engine, supporting the Solution Validation Services (SVS) line of business. Engines are expected to:

  • Design, own and implement a global delivery methodology with visibility to regional differences
  • Own disruption and innovation including business cases to take innovation to scale
  • Ensure Delivery Readiness for new & changed offers (working with CXPM & BUs)
  • Actively monitor high-quality service delivery and initiate process/tooling improvements

Role & Responsibilities:

In this role you will: 

  • Work closely with Regional Leadership, Business Development Managers (BDMs), Account Teams, and potential customers to design validation solutions and define test strategies for complex architectures in support of large scope opportunities with Ciscos largest strategic customers. 
  • Lead regional delivery readiness strategies and training content for validation of emerging technologies and complex architectures.
  • Build and deliver executive-level messaging, both verbally and written.
  • Lead execution of vision in times of ambiguity.
  • Constructively address challenges as opportunities.
  • Be a leader of transformation!

Requirements & Skills:

  • 5+ years of experience designing complex network validation environments with a focus on leveraging automation to drive efficiency.
  • 3+ years of experience scoping levels of effort (LoE) for architecture validation activities.
  • 5+ years of customer facing service delivery experience.
  • Strong leadership and communication skills including verbal, written, and presentation.
  • Demonstrated ability to negotiate and influence actions of team members outside of function for the improved team and service performance.
  • Ability to support and coach business development managers and account managers.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.


So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Posted: 2021-03-10 Expires: 2021-05-09

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Sr. Service Delivery Architect

Cisco Systems Inc.
Reading, United Kingdom

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