16 days old

SR TECH SPECIALIST, APPLICATION PRODUCTION SUPPORT - SALESFORCE

Hyderabad, TS 500001
**About the Company:**


At AT&T, were connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, youll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2022, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.


**About the Team:**


The mission of our Digital Operations team is to operate a fault resilient, customer-centered, proactive DevOps team. The team is responsible for supporting systems that deliver AT&Ts customer experience, across multiple internet-facing eCommerce applications, databases, platforms and technology stacks. Our customer-journey centric Ops team is made up of Ops Engineers as well as Site Reliability Engineers (SREs) who are all focused on ensuring a highly available, resilient, performant and secure customer experience.


**Job Summary:**


Were looking for an energetic self-starter Sr System developer / Engineer in production support with attention to detail, planning skills and constant focus to meet our application availability and mean time to restore goals. This Senior production support resource will work on mission critical, highly available Salesforce applications in sales/service areas which will require excellent troubleshooting skills for complex issues, identifying monitoring, dashboarding requirements, understand application performance bottlenecks and implementing best practices. Ideal candidate will have knowledge of the key areas of Salesforce configuration and hands-on development experience, excellent troubleshooting skills to resolve production issues in salesforce.com applications, good knowledge in Lightning and Data Migration, knowledge of Mulesoft integrations and experience in handling integration issues and excellent planning and communication skills.


**Roles and Responsibilities:**


+ 24 x 7 Production support and second level trouble shooting of salesforce.com application incidents

+ 24 x 7 second level outage response for salesforce.com applications

+ 24 x 7 Application performance monitoring, troubleshooting and corrective actions for salesforce.com applications

+ Support incident management and problem management / RCA for salesforce.com application issues


**Shift timing (if any): Yet to Review**


+ Shift falls typically between 6 am to 11 PM IST with a possibility of off hours on call support on rotational basis. Occasionally may have to work long hours in situations when it is needed.


**Location: Hyderabad / Chennai**


**Primary / Mandatory skills:**


+ **Overall Experience:** 7+ years experience in Production Support / Operations for Mission Critical, high performance salesforce.com applications and Mulesoft integrations in large retail or consumer organization

+ Experience in building monitoring capabilities for Mulesoft integrations within Anypoint

+ Experience in Monitoring product for all defined KPIs to ensure best-in-class customer experience

+ Experience working in modern cloud ecosystems, such as Azure, AWS or GCP

+ Experience in advanced troubleshooting of Salesforce.com applications (any two of Leads, DCI, Case, CLM, C360, KM) batch jobs and Mulesoft integration

+ Integration experience using MuleSoft Anypoint Platform

+ Experience with CICD process using GIT, Jenkins or similar tools for deployment of Mulesoft APIs.

+ Experience with Custom Objects, Page Layouts, Flows, Process Builder, RecordTypes

+ Experience on APEX, SOQL, SOSL

+ Well experienced in Lightning Aura Components, Apex Classes, Apex Triggers, Batch Apex, Test Classes

+ Expert in Security Model of Salesforce Lightning Web Components, Lightning Aura Components, JavaScript, jQuery, Sales and Service Cloud, Git and Git Hub.

+ Working knowledge on LWC (Lightning Web Components), Events, Component Life Cycle, Using Public Properties, Wire methods.

+ Implementation experience of Enterprise design pattern

+ Familiarity in building Salesforce applications for Sales, Service and Marketing Cloud

+ Familiarity with Visual Studio Code, Authorize Dev Hub, Creating Scratch Orgs

+ Comfortability with a variety of development tooling, including Force.com IDE, Illuminated Cloud, Ant migration tool, and others

+ Familiarity integrating with ELK, Kafka, etc.

+ Excellent written and verbal English communication skills to work in a Global team


**Secondary / Desired skills:**


+ Agile, Lean Agile and/or Scaled Agile methodologies

+ Previous experience working in a SCRUM or agile environment


**Education Qualification:** Bachelors/ Masters degree in Computer Science or related field


**Certifications (if any specific):** Any Certification related to Primary / Mandatory Skills


+ Salesforce Certified Administrator certification

+ Sales Cloud, Service Cloud certifications

+ Certified Platform Developer certification will be an added advantage


AT&T is leading the way to the future for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, weve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

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Posted: 2022-05-10 Expires: 2022-06-10

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SR TECH SPECIALIST, APPLICATION PRODUCTION SUPPORT - SALESFORCE

AT&T
Hyderabad, TS 500001

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