1+ months

Senior User Researcher - Raleigh, NC - 894381

Raleigh, NC 27603
  • Job Code

As a User Experience Researcher for the growing Optum User Experience Design Studio (UXDS) team, you will serve as an expert in usability engineering methods and HCI principles. Primary responsibilities include identifying user needs and goals, designing and conducting research using a variety of qualitative and quantitative methods, and analyzing and reporting data gathered for Optum products.

Primary Responsibilities:

  • Design, conduct, analyze, and report data gathered from qualitative and quantitative research techniques including key-stroke level modeling (KLM), usability testing, contextual inquiry / field studies, surveys, interviews, heuristic evaluations, focus groups, card sorts, ethnography and persona development, and rapid iterative testing within an Agile environment
  • Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies
    • Collaborate with product teams to remediate issues identified from research
    • Advocate for user research principles
    • Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment
    • Create and deliver test result reports including statistical analysis
    • Analyze & explore UX/CX data to uncover trends and provide insights to project teams
    • Establish research and usability metrics strategies for project teams
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications:

    • Must have a bachelor's degree or equivalent experience
    • 5+ years experience as a usability practitioner
    • 5+ years demonstrated experience delivering user research, including but not limited to developing user personas, conducting field studies / contextual inquiry, and usability testing
    • Excellent presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
    • Proven ability to deliver research on time while working on multiple projects
    • Experience with statistical analysis of UX metrics (R, Python, SPSS, or similar).
    • Strong organizational skills
    • Excellent leadership and relationship building skills
    • Attention to detail
    • High level of energy and customer focus
    • Experience working on a PC
    • Experience working in a team environment or with an application team
    • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
    • Should be based in Raleigh, NC Optum offices (Six Forks)

    Preferred Qualifications:

    • Eye-tracking experience
    • Experience with CogTool
    • Data science or social science experience
    • Experience with tools such as UserZoom, UserTesting.com, Optimal Workshop and other industry standard tools
    • Agile experience
    • Healthcare Industry experience
    • Preference for commercial software experience or enterprise applications
    Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

    Job Keywords:Sr. UX Engineer - Quantitative Research Role, Raleigh, North Carolina, NC


    Posted: 2020-11-03 Expires: 2021-01-01

    UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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    Senior User Researcher - Raleigh, NC - 894381

    UnitedHealth Group
    Raleigh, NC 27603

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