27 days old

Sr UX Researcher

Austin, TX 78703
**About Our Team**


You
have the unique opportunity to be a part of a transformational team
that will create new innovative customer experiences through modern
practices of design and design thinking methods. The Design Technology
team acts as a startup inside AT&T. This highly talented team
creates exceptional experiences and desirable products by uncovering the
unmet needs of the customer as inspiration. In this high-paced,
creative environment, we know that our people will make all the
difference in our success. We need energy, curiosity and a relentless
interest in creating the best customer experience!


**About AT&T**


The
number one thing you need to know about working at AT&T: Our
employees like being here. They come together to reach goals, celebrate
wins, and make AT&T a fun place to work. At AT&T, diversity means
promoting an environment of inclusion; one in which each individual is
valued and every voice is heard. We recognize alldifferences - from
race, gender, sexual orientation and religiAon to perspectives, physical
and mental abilities, experiences and outlooks. We realize that
diversity is more than the right thing to do - it's essential if we want
to be successful in the global marketplace.


**Responsibilities**


As a Senior UX Researcher, you will:


- Use your UX talents to research a diverse set of
experiences and products for AT&T, both internal and
consumer-facing. Projects may range from websites and mobile apps to
chatbots and internal tools.

- Develop, lead, and conduct user research and use
insights to advocate for customers, ensuring that their needs are
properly understood and seriously considered by team members, business
clients and product teams.


- Plan, execute and mentor junior members on qualitative research methods.


- Provide creative thought leadership by defining
innovative solutions that solve complex business issues and provide
great experiences for customers.


- Use storytelling, journey maps, storyboards, and
prototypes to convey the vision, flow, and features of products being
created.


- Collaborate with fellow UX designers, researchers, and
other team members to generate ideas and get feedback on your ideas and
work products.


- Successfully work with developers, project managers, and
other internal teams to ensure accountability and move your solutions
into production.


- Work on several projects simultaneously while meeting
tight deadlines while understanding of business objectives and how to balance
them with design and user needs.


**Required Experience & Characteristics**


- Typically requires 3 years of experience leading
strategic planning and design delivery projects.


- MS or PhD in a human behavior-related field (e.g.,
Human-Computer Interaction, Human Factors, Cognitive Psychology,
Sociology, Anthropology, Information Science) or equivalent experience.


- Knowledge and experience with applied qualitative
research methods including generative, formative, and evaluative
methods. Example methods include contextual inquiry, cognitive
walkthroughs, ethnographic research, and persona/archetype development.


- Knowledge or expertise in one or more of the following
is a plus: service design, design thinking methods and workshop
facilitation, prototyping, and quantitative research methods.


- Entrepreneurial Spirit + Collaborative Drive: Youre
excited to help us build the culture of our new team, a self-starter who
is comfortable being proactive and you're eager to work with your
teammates to make your designs better.


- Critical Thinker with a Product Mindset: Youre great at
wrangling complex problems and finding clarity and simplicity. You
think strategically about any design challenge and seek to create
holistic, compelling products that serve the end user.


- Empathetic + Fun: Youre well-versed in user-centered
methodologies and design thinking. You design for consumer needs first
and foremost. Oh, and you are great fun to work with.


- Communication Skills: You have excellent communication,
project management, and organizational skills. Youre able to tell
compelling stories about your work to partners and team members.


**Application Requirements and Instructions**


Please submit a resume, cover letter, and portfolio.


\#DesignTechnology
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

Categories

Posted: 2020-11-02 Expires: 2020-12-02

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Sr UX Researcher

AT&T
Austin, TX 78703

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