1+ months

Sr. UX Researcher

Cisco Systems Inc.
Bengaluru, KA 560002



Cisco Enterprise Networking is a world leader networking solution for global enterprises. Our hardware and software products literally power the largest, most complex, and pervasive networks in the world.


At Cisco, we are transforming networking from managing individual devices in the network to intent based management where policies and automation create efficiencies for our customer. Help us write the next chapter on Networking - the enabler of government, education, business, military, and social progress around the world. Your work will impact millions of people every day.


This is an opportunity to influence a multi-billion dollar product organization. Our team, the Enterprise Networking User Experience Team, is a high-energy dynamic group of individuals with diverse backgrounds all deeply invested in shaping the experience behind how networks are set up, managed, and monitored.


What You'll Do

  • The Sr. User Experience Researcher will be responsible for the research strategy and the end-to-end research for specific products or product areas.
  • You will work closely with designers, product managers, engineering, and other teams in the organization.  You will make sure that research is part of the design process.
  • You will prioritize incoming requests against the roadmap and against what you think the team needs to bring the product to the next level.
  • You must be able to independently lead end-to-end research using various research methods, and drive next steps with the product team on the insights that you found.
  • You must know how to project manage and collaborate with product teams.
  • We're looking for someone who is organized, meticulous, empathetic, collaborative and comfortable giving and receiving critique.
  • We'd like the researcher to have a strong voice and presence, bringing customer perspectives, to  increase the customer understanding IQ of the user experience and product team.


Who You'll Work With

The Enterprise Products and Solutions Organization at Cisco is responsible for $34B in annual revenue and the strategy, solutions and products that come along with the management and growth of that revenue. This team works across Cisco's product and technology development groups and partners to create solutions that ultimately hold supreme value for the customers. From their core business of routing, wireless and switching to their new technologies in Software Defined Networking (SDN), Connected Mobile Experience (CMX) and the Internet of Everything (IoE) - there is not an enterprise customer segment Cisco doesn't touch in some significant way. Cisco's range of customers is vast and widefrom global tech behemoths to worldwide manufacturers to local small businesses and everything in between.


About You


Who you are

Qualifications and Requirements

  • 8+ years experience in user experience research, minimum 2 years experience in B2B enterprise setting
  • Minimum of a Bachelor's degree in a relevant field such as HCI or psychology. A Master's degree or PhD degree is highly preferred
  • Must have experience with in-depth interviews, concept testing, usability testing, exploratory research and survey methods
  • Able to lead independent research in an organized manner to build a deeper understand of the users and uses this learning to inform the team
  • Willing to travel to conferences or customer sites to conduct research.
  • Understands the product development life cycle and timing the research to have maximum impact
  • Able to explain rationale for research methodology, and regularly communicates project status.
  • Able to present research in a clear, confident, and engaging manner to diverse audience and create action items with the team


Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. 


We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 


We Are Cisco.



Posted: 2019-09-20 Expires: 2019-11-20

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Sr. UX Researcher

Cisco Systems Inc.
Bengaluru, KA 560002

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