16 days old

Staffing Manager

Cisco Systems Inc.
Mexico City, Mexico

Global Staffer Job Description

What You'll Do

The mission of the Global Staffing Team is to enable a seamless Professional Services customer experience by timely staffing the right people, with the right skills, at the right location and cost. Resource allocation at Cisco Customer Experience is fundamental to improving efficiency in running and optimizing current staff utilization.

As a Global Staffer, you will be the trusted staffing advisor by:

  • Coordinating consultant engineers capacity and utilization rates,
  • Recommending the best fit resource
  • Planning and estimating future needs
  • Being the link between, Sales, Project Management, Delivery Resource Managers.

Who Youll Work With

You will work cross-functionally and across the organization, working with other team members, Delivery, and Resource Managers on daily basis. You will connect all the right parties to staff the right resources to enable strong service delivery kick-off. You will do this through strong focused collaboration.

Who You Are

You are active, focused, enthusiastic, organized with a high sense of ownership. You are a strong collaborator and negotiator. You are adaptable and challenged by the fast-paced environment. You are a trusted advisor to the business, balancing their needs whilst delivering to CX Workforce Governance and Policy.

Key Responsibilities

  • Identify, advise and assign available resources for project delivery activities based on resource availability, utilization, technical skills, and personal specifications
  • Maintain current information on resource skill sets, capacity, schedules, and delivery restrictions to handle rapid identification and fulfillment of resources
  • Achieve a high degree of knowledge of field/ headquarters policies and procedures
  • Identify and modify resource needs with the project management based on scheduling and requirements
  • Collaborate with Management and Subject Matter Experts to identify future skill trends for hiring purposes
  • Provide input for staff development/ training
  • Single point of contact for all resourcing requirements
  • Monitor and escalate capacity shortage or access
  • Legal & process adherence and compliance
  • Enforce formal resourcing policies.


  • 3 years experience in resource management preferred
  • Experience working cross functionally and cross regionally.

Key attributes and skills:

  • Bachelors Degree or equivalent.
  • Ability and willingness to understand Cisco technologies on a high level.
  • Strong interpersonal, communication, negotiation and influence skills.
  • Analytical, critical thinking, organization and time management skills.
  • Fast learner and self-driven with the ability to work independently with minimum to no supervision
  • Languages: perfect command of English (oral and written forms).

Why cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Posted: 2020-10-09 Expires: 2020-11-08

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Staffing Manager

Cisco Systems Inc.
Mexico City, Mexico

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