1 day old

Storage Support Specialist with English+French/German/Spanish/Italian

София, SOFIA 1000
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Why should you join the team?
Even though we are part of an enterprise business, we are a fun and collaborative team, which gets it all done. We are gathered from all corners of the globe, from Sofia to Dubai, from Tucson to Bordo.
Two important things about the team are that we treat everyone the same, regardless of whether you are an intern who started yesterday or a senior member of this group. Its not a team of yes people. Our manager loves nothing more than good counterpoints to his arguments.
Also, what we do matters. For such a small team, we make a huge contribution to IBMs overall results. More importantly, we change the industry in the way we work with our client.
Well discuss the specifics of what we do with the candidates during the interviews, but for now, suffice it to say that we are focused on maintaining the infrastructure which lies under public and private cloud.

What kind of technologies do we use?

We have proprietary IBM datamining tools for debugging which help us find our way in the logs we read daily. However, if youve been part of a global team before you will meet some common collaboration tools like box, slack, PagerDuty and many others. We focus on the whole IBM Storage portfolio.

We combine the greatest hardware with outstanding software on top of it such as the industry leading Spectrum Virtualize.

The interview process:

Our interview process may seem a bit too complicated at first, but we offer you one hint this once - its designed in a way to test your determination.
All resumes will be considered, and the most promising and motivated candidates will be invited to take part in a first interview with the hiring manager. This one is more business-oriented to evaluate interests, ambitions, learn more about what we do, ask us questions, etc.
The second interview is more technically oriented where we invite also a technical team lead or an experienced team member. hey will bring a short technical test for you, however we wont share your results with anyone.
The good thing is that besides probing your existing technical experience we provide key topics and materials related to our industry so that you can get familiar with our job and we can get an impression of your skills to absorb new tech information.

Who we are looking for?

We have several positions open and quite a bit of flexibility. We are looking for people who can solve problems and communicate effectively to get the job done, rather than someone who knows by heart the algorithms for migrating hot data to faster extents when using easy tier. Due to the nature of our job your language skills would be an advantage on top of English, we are also looking for French, Spanish, Italian and German speakers.

Provide remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions.
Provide answers for general usage and operation questions. Provide problem determination / problem source Identification.
Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps).
Identify known defects and fixes to resolve problems.
Interpret online manuals regarding IBM code and application interfaces.
Collaborate with other support centers and business units to provide seamless problem resolution.
Demonstrate proficiency in the IBM hardware and software platform supported by maintaining applicable technical certifications.
Demonstrating soft skills and technical skills that contributes to client satisfaction.
Flexible schedule to support 24x7 shift operations and on-call coverage (as applicable)

Required Technical and Professional Expertise
Language skills:
Fluency in English (English only speakers are welcome to apply)
Fluency in French, Spanish, Italian or German will be considered as a strong advantage;
Education and professional experience:
Bachelor's Degree (or equivalent) in relevant subject is preferable
Experience working in the area of Customer support

Skills and competencies:
Customer-first mindset with high sense of ownership
Excellent interpersonal, presentation and communication skills
Experience within a Technical Support Center environment would be an advantage
Experience with support processes and procedures
Good computer literacy, OS, including MS Office
Flexibility and ability to deliver in demanding and changing circumstances

Preferred Technical and Professional Expertise
  • ITIL knowledge and understanding is a plus;
  • Ability to work in an Agile environment;
  • Previous experience in a similar role is a plus
  • Other foreign languages besides the required here are considered as advantage

About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the worlds most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-12-12 Expires: 2020-01-11

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Storage Support Specialist with English+French/German/Spanish/Italian

София, SOFIA 1000

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