1+ months

Strategic Account Director - 6007126909162019

England, AR 72046
  • Job Code
\u003Cdiv\u003E \u003Cdiv\u003E\u003Cstrong\u003EJOB TITLE:\u003C/strong\u003E Strategic Account Director\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EDEPARTMENT:\u003C/strong\u003E Account Management\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003ELOCATION:\u003C/strong\u003E Chertsey\u003C/div\u003E \u003Cdiv\u003E\u003Cstrong\u003EREPORTS TO:\u003C/strong\u003E Head of Service, Account and Service Management\u003C/div\u003E \u003Cdiv\u003E\u003Cbr /\u003E\u003Cstrong\u003EJOB PURPOSE:\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv\u003ETo act as the Account Director focused primarily on client relationship, retention and development, ensuring a positive client experience. You will provide senior level engagement in support of ADP Excom and Senior Leaders, creating strong c-level business to business relationships to drive increased engagement with client decision makers. This is a great opportunity for someone looking to move in to a leadership role and shape the client engagement strategy for ADP UK.\u003C/div\u003E \u003Cdiv\u003E\u003Cbr /\u003E\u003Cstrong\u003EKEY RESPONSIBILITIES:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003ETo provide senior level engagement in support of Heads of Service\u003C/li\u003E \u003Cli\u003ECreating stronger relationships between ADP and the clients across the portfolio\u003C/li\u003E \u003Cli\u003EIdentifying and closing additional revenue opportunities for ADP\u003C/li\u003E \u003Cli\u003ECreating strong, multi-level business to business engagements between ADP and it\u0027s clients\u003C/li\u003E \u003Cli\u003EDriving increased engagement with decision makers within the client business\u003C/li\u003E \u003Cli\u003ECreating strong c-level relationships and providing thought leadership to the client\u003C/li\u003E \u003Cli\u003ETo provide mentorship to Account Managers and Relationship Managers\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong\u003EKEY DUTIES/TASKS:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EDevelop and execute Account Plans in conjunction with Sales, Service and any other ADP associates required\u003C/li\u003E \u003C/ul\u003E \u003Cdiv style=\u0022padding-left: 60.0px;\u0022\u003ETo include,\u003C/div\u003E \u003Cdiv style=\u0022padding-left: 90.0px;\u0022\u003EEngagement plans\u003C/div\u003E \u003Cdiv style=\u0022padding-left: 90.0px;\u0022\u003EAction plans\u003C/div\u003E \u003Cdiv style=\u0022padding-left: 90.0px;\u0022\u003EClient Development plans\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EResponsible for delivering the customer experience to a defined portfolio of clients\u003C/li\u003E \u003Cli\u003EHelp develop and communicate a robust communication process across the defined portfolio of clients\u003C/li\u003E \u003Cli\u003EFind and close new revenue opportunities within the portfolio of clients, through understanding of the ADP value proposition and sales indicators\u003C/li\u003E \u003Cli\u003EDrive engagement of senior ADP leadership with the client portfolio\u003C/li\u003E \u003Cli\u003EDrive open and honest communication within ADP\u003C/li\u003E \u003Cli\u003EDevelop an effective working relationship with ADP Directors, Heads of Department, Team Managers and their direct reports\u003C/li\u003E \u003Cli\u003EEnsure that all aged debtor issues are brought to a conclusion\u003C/li\u003E \u003Cli\u003EMonitor and review customer metrics in order to adapt Account Plans\u003C/li\u003E \u003Cli\u003EDevelop and maintain awareness of ADP policies and procedures\u003C/li\u003E \u003Cli\u003EPersonally manage relationships with nominated clients\u003C/li\u003E \u003Cli\u003ELeadership of projects as required by the business\u003C/li\u003E \u003Cli\u003EDevelop and own the PDP for self\u003C/li\u003E \u003Cli\u003ERecognition of product or service improvements as required by clients and the feedback of those to the product development and service teams\u003C/li\u003E \u003Cli\u003EPerform other duties as required and as the Business dictates\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong\u003ESUPERVISORY RESPONSIBILITIES:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EReports to the Head of Service, Account and Service Management.\u003C/li\u003E \u003Cli\u003EWill be expected to be self-motivated and to work under own initiative for day to day tasks in line with overall management guidance.\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong\u003ESKILLS AND KNOWLEDGE:\u003C/strong\u003E\u003C/div\u003E \u003Cdiv\u003E\u0026nbsp;\u003C/div\u003E \u003Cdiv style=\u0022padding-left: 30.0px;\u0022\u003E\u003Cstrong\u003ESkills required:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EExcellent analytical and presentation skills are required, with the confidence to deliver at CxO level\u003C/li\u003E \u003Cli\u003EAbility to act as a promoter for ADP\u003C/li\u003E \u003Cli\u003ERelationship building, internal to ADP and with Clients\u003C/li\u003E \u003Cli\u003EInfluencing and negotiation at all levels to CxO\u003C/li\u003E \u003Cli\u003EFirst class oral and written communication skills\u003C/li\u003E \u003Cli\u003EAbility to sell consultatively\u003C/li\u003E \u003Cli\u003EAbility to lead a virtual team\u003C/li\u003E \u003Cli\u003ETeamwork and co-operation\u003C/li\u003E \u003Cli\u003EFinancial and commercial acumen\u003C/li\u003E \u003Cli\u003EExcellent time management\u003C/li\u003E \u003Cli\u003EFlexibility\u003C/li\u003E \u003Cli\u003ELateral thinking, innovation and problem solving\u003C/li\u003E \u003Cli\u003EWill to win and tenacity\u003C/li\u003E \u003Cli\u003EProficient with Microsoft Office\u003C/li\u003E \u003Cli\u003EMust be able to demonstrate the competencies as detailed in the Leadership Expectations for Individual Contributors\u003C/li\u003E \u003C/ul\u003E \u003Cdiv style=\u0022padding-left: 30.0px;\u0022\u003E\u003Cstrong\u003EKnowledge required:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EKnowledge of HR \u0026 Payroll drivers and processes is an advantage\u003C/li\u003E \u003Cli\u003EDemonstrable experience and achievement in a Key/Strategic Account Management role\u003C/li\u003E \u003Cli\u003EKnowledge of Net Promoter System is an advantage\u003C/li\u003E \u003Cli\u003EGood understanding of payroll legislation and working practices within a bureau environment is desirable\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong\u003EEDUCATION AND EXPERIENCE:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EApplicants will have experience, in both Service Delivery and Account Management gained within a technology service company (Payroll, HRIS, SaaS, IT, Telecoms)\u003C/li\u003E \u003Cli\u003EExperience of engaging at CxO level\u003C/li\u003E \u003Cli\u003ERelationship management across a portfolio of high value clients\u003C/li\u003E \u003C/ul\u003E \u003Cdiv\u003E\u003Cstrong\u003EOTHER:\u003C/strong\u003E\u003C/div\u003E \u003Cul\u003E \u003Cli\u003EThe role will require regular travel within the UK and on occasion may require travel within Europe, therefore flexibility and the ability to stay overnight is required\u003C/li\u003E \u003Cli\u003ECar owner with full driving licence\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003CP\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E


Posted: 2019-10-28 Expires: 2019-12-12

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Strategic Account Director - 6007126909162019

England, AR 72046

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