17 days old
2018-07-302018-08-29

Strategic Account Lead 3 Support

Framingham, MA
As a direct sales position, the Strategic Account Lead 3 Support generates existing and/or new sales to customers for delivery of ATT products/services/systems and solutions to solve customers strategic business priorities.
Key Roles/Responsibilities:
  • Primarily on customer premise, create existing/new sales for solutions delivery meeting a wide variety of customer needs for ATT products/services/systems/solutions.
  • With the aid of support resources, identifies sales opportunity solutions.
  • Builds/maintains network of colleagues/customers to share information, obtaining prospects.
  • May support resolution of customer disputes and accounts receivable discrepancies (i.e. billing/installation/customer issues).
  • Supports product presentations/services/migrations benefiting customer needs.
  • Demonstrates broad and strong working knowledge of entire product/service line.
  • Partners with clients to understand business needs, issues, strategies, priorities, delivering valuable solutions.
  • Develops responses to Request for Proposals.
  • Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.
  • Owns account relationship; responsible for meeting revenue objectives.
  • Demonstrates sustained record of sales achievement.
  • Effectively influences customers, diffusing potential problems.
  • Develops strategic initiatives to grow and retain the revenue stream of assigned highly complex accounts/projects while ensuring customer satisfaction with considerable latitude.
  • Supports the sales team through coaching or mentoring.
  • Assists less experienced peers.
  • Lead when presenting products/services to existing or prospective customers.

Duties directly related to making sales include:
Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, including developing pricing/strategic plans and proposed solutions/sales; researching/developing solutions with ATT external partners, including design/engineering; researching customer business/industry to identify new sales opportunities.
Education:
Bachelors Degree is not required but a Bachelors Degree in a related field is preferred
Experience:
8-12 years direct work experience.
Supervisory: No.

Duties directly related to making sales include:
Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, including developing pricing/strategic plans and proposed solutions/sales; researching/developing solutions with ATT external partners, including design/engineering; researching customer business/industry to identify new sales opportunities.
 
Education:
Bachelors Degree is not required but a Bachelors Degree in a related field is preferred
 
Experience:
8-12 years direct work experience.
 
Supervisory: No.

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Strategic Account Lead 3 Support

AT&T
Framingham, MA

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