1+ months

Supervisor Production Operations

Cox Automotive
Wilmington, OH 45177
*Primary Location: *3268 Progress Way, Wilmington, OH, USA
*Division: *Cox Automotive
*Job Level: *Team Lead/Supervisor
*Travel: *No
*Schedule: *Full-time
*Shift: *Evening Job
*Requisition Number: *211730
Supervisor Production Operations monitors daily shipping/receiving, scanning, deal assembly and archiving/retrieval activities of Registration Administrators, including Leads and Seniors. Supervisor Production Operations maintains daily metrics of inbound/outbound transactions. Supervisor Production Operations supervises and coordinates the business processes for meeting operations performance goals. Supervisor Production Operations assists with performance reviews and oversees all temporary staff. Supervisor Production Operations has a team of Registration Administrators reporting to him/her. Supervisor Production Operations is responsible for escalation calls and delivering the highest level of Customer Service to all internal clients.

*Essential Functions:*

* Responsible for supervising ALL daily operations of the Production Operations Team.

* Responsible for tracking daily transaction counts, completing daily and monthly reports, and allocating resources to achieve maximum efficiencies and meet SLAs.

* Responsible for escalation calls

* Collaborates with Manager, Production Operations to mitigate risks associated with transaction handling.

* Oversees all Temporary Staff

* Responsible for TM performance reviews and mentoring TMs for career growth

* Maintain a collaborative, engaged, and safe work environment

* All other duties and tasks as assigned


Qualifications - Internal

* High School Diploma/GED preferred

* Up to 5 years of relevant Operations or Customer Service experience in a fast paced environment (preferred)

* Leadership Skills

* Excellent communication skills

* Organizational skills

* Working knowledge of MS Excel.

* Working knowledge of MS Word.

* Ability to handle multiple tasks.

* Ability to prioritize (and reprioritize) when necessary

Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Posted: 2021-03-01 Expires: 2021-05-09

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Supervisor Production Operations

Cox Automotive
Wilmington, OH 45177

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