1+ months

Support Specialist II

Orrick, Herrington & Sutcliffe LLP
Los Angeles, CA 90012 Work Remotely

Are you a creative, high-energy individual who thrives in professional services environments? Do you love working with smart, dynamic, collaborative teams? This may be the opportunity you have been looking for!

Orrick has an exciting opportunity for a Support Specialist II to join our Los Angeles, Orange County or Santa Monica offices

What Will You Do? You will be part of a professional team providing a single point of contact for the efficient resolution of technical issues that develop within the Orrick technology architecture. You will provide support to attorneys, staff and business partners in the Los Angeles, Orange County and Santa Monica offices on all Firm computer systems via telephone, email and desk side assistance. As a member of this team, you will multi-task while generating creative and time-sensitive solutions to problems. You will develop skills required to support the efforts of the firms practice groups and administrative operations. Additionally, you will work on special projects as appropriate.

You will assess appropriate priority, take personal ownership, and provide timely results to all customers. You will document incident details, and forward issues needing the support of other teams as appropriate. You will solve issues by utilizing excellent customer service, your personal knowledge and resources, problem solving techniques, technical thinking/reasoning, and a high level of individual discernment to ensure successful technical outcomes. Develop or update documentation on technical configurations or knowledge base articles.

Qualifications:

  • Bachelor's degree or equivalent combination of education and experience.
  • Understanding of and experience supporting Microsoft Windows (up to 10 Enterprise 64-bit).
  • Proper usage of Windows native optimization and performance monitoring and troubleshooting tools, such as Windows Task Manager and Event Viewer.
  • Experience supporting Dell PowerEdge R series Servers a plus.
  • Deep understanding of computer networks and how they operate, including:
  • TCP/IP operation in a distributed, client/server environment.
  • Industry-standard cable usage and operation (e.g. CAT6, UTP, and Fiber cables).
  • Professional certification in Microsoft Windows Server 2012 a plus but not required.
  • Experience with Microsoft Windows Server 2012 a plus but not required.
  • Minimum of two - three years of experience in the use of desktop hardware and Microsoft operating systems is required.
  • Proficiency with Windows 7 and Windows 10 desktop operating systems and utilities is required.
  • Proficiency in MS Office 2013 suite of products is required.
  • Experience with Dell Laptop/Desktop hardware is a plus.
  • Experience with Microsoft Surface Pro 4 and Surface Book. Hardware a plus.
  • Experience with MacBook Pro software and hardware a plus.
  • Experience with Hewlett Packard printers a plus.
  • Microsoft Certified Solutions Associate (MCSA): Windows 7 or A+ Hardware certification is a plus.
  • Professional certification in Microsoft Office User Specialist and other Microsoft desktop products a plus.
  • Your excellent organization and attention to detail skills will give you the ability to handle and triage multiple incoming priorities in a dynamic working environment.
  • You will enjoy working independently on complex tasks/projects, as well as being a great teammate.
  • Confirmed ability to balance technical and business level communication.
  • You will have a demonstrated ability to produce quality work with positive results while employing a dedicated and enthusiastic approach to client service and collaboration. 
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  • Bachelor's degree or equivalent combination of education and experience.
  • Understanding of and experience supporting Microsoft Windows (up to 10 Enterprise 64-bit).
  • Proper usage of Windows native optimization and performance monitoring and troubleshooting tools, such as Windows Task Manager and Event Viewer.
  • Experience supporting Dell PowerEdge R series Servers a plus.
  • Deep understanding of computer networks and how they operate, including:
  • TCP/IP operation in a distributed, client/server environment.
  • Industry-standard cable usage and operation (e.g. CAT6, UTP, and Fiber cables).
  • Professional certification in Microsoft Windows Server 2012 a plus but not required.
  • Experience with Microsoft Windows Server 2012 a plus but not required.
  • Minimum of two - three years of experience in the use of desktop hardware and Microsoft operating systems is required.
  • Proficiency with Windows 7 and Windows 10 desktop operating systems and utilities is required.
  • Proficiency in MS Office 2013 suite of products is required.
  • Experience with Dell Laptop/Desktop hardware is a plus.
  • Experience with Microsoft Surface Pro 4 and Surface Book. Hardware a plus.
  • Experience with MacBook Pro software and hardware a plus.
  • Experience with Hewlett Packard printers a plus.
  • Microsoft Certified Solutions Associate (MCSA): Windows 7 or A+ Hardware certification is a plus.
  • Professional certification in Microsoft Office User Specialist and other Microsoft desktop products a plus.
  • Your excellent organization and attention to detail skills will give you the ability to handle and triage multiple incoming priorities in a dynamic working environment.
  • You will enjoy working independently on complex tasks/projects, as well as being a great teammate.
  • Confirmed ability to balance technical and business level communication.
  • You will have a demonstrated ability to produce quality work with positive results while employing a dedicated and enthusiastic approach to client service and collaboration. 

Who is Orrick? Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25+ markets worldwide. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration.  Financial Times selected Orrick as the Most Digital Firm of 2020, and in the past five years, the Most Innovative Law Firm of the Year three times and runner-up twice. For the sixth year in a row, Fortune named Orrick to its 2021 list of the 100 Best Companies to Work For.  Learn more about our awesome employee experience here: Fortune 100 Great Place To Work certified company. 

Orrick offers a collaborative work environment, competitive salary, and excellent benefits, from wellness and mindfulness programs to social impact opportunities, professional staff affinity group communities and generous paid time off. 

Please visit www.orrick.com for more information about the firm. 

How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at www.orrick.com/Careers. 

No phone calls please. 

We are an Equal Opportunity Employer

Qualified applicants with criminal histories will be considered for the position in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

#LI-KS1 


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Posted: 2021-09-01 Expires: 2021-11-07

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Support Specialist II

Orrick, Herrington & Sutcliffe LLP
Los Angeles, CA 90012

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