10 days old

Junior System Services Representative

Multiple Cities, Multiple
  • Job Code

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

We have positions available in;

  • London,
  • Manchester/Liverpool/Chester
  • Coventry/Warwickshire
  • Basingstoke
  • Farnborough
  • Bracknell
  • Reading
  • Slough
As a System Services Representative/Customer Engineer - Multi Skilled you should have experience in the following;
  • IBM zSeries,
  • pSeries,
  • iSeries,
  • xSeries,
  • IBM Tape and IBM Disk Storage products,
To allow you to respond to and troubleshoot technical service hardware repair requests, on enterprise-level servers.

As an advantage the following knowledge on multi-vendor products would be benefitial;
  • HP Enterprise Server and Storage products,
  • DWDM, Cisco Network Products, NetApp products.
  • Lenovo Laptop models.

As a System Services Representative we are also seeking generic skills within;
  • Experience working in a Multi-vendor Data Centre Environment
  • Excellent Troubleshooting and problem-Solving Skills
  • Ability to perform within a contracted SLA.
  • Good Client and Internal Communication Skills.
  • Eager to learn new products
  • Flexible and willing to adapt.

Please also note for this role requires full PES checks to be made (includes credit check, proof of employment history, criminal record, proof of address history and National Insurance Number)

Required Technical and Professional Expertise
  • Professional appearance and full UK driving licence required.
  • Effective communication skills at all levels
  • Flexible physical agility to allow technicians to work in multi situations
  • Electro mechanical experience and interest
  • Strength to lift equipment as required
  • Creative and analytical problem solving skills
  • Familiarity and personal interest with information technology
  • Security conscious.
  • To work unsupervised to meet deadlines

Preferred Technical and Professional Expertise
  • Previous experience in a similar role covering any of the following: Intel Server, IBM System x Environment, Mobile, Storage-DASD-MVS, IBM System x Server, Storage-DASD, Networking Environment, IBM Mainframe, Power Systems, Storage Solutions, Desktop, IBM System x BladeCenter & Blades, IBM System i, Power Systems Environment, HW OEM/Multivendor
  • Effective at planning and prioritising work to make best use of resources available.
  • Show high attention to detail when making decisions.
  • Basic IT competence.
  • Able to work as part of a team player
  • Ability to identify root causes of problems relating to Engineering

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2020-01-08 Expires: 2020-02-07

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Junior System Services Representative

Multiple Cities, Multiple

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