1+ months

Tech & Apps Management Specialist II

Elk Grove Village, IL 60007

ADP is hiring a IT Infrastructure Network Analyst


    • Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
    • Are you looking to¬†join a dynamic, inclusive¬†team environment¬†with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to design what's next?


We're looking for an IT Infrastructure Network Analyst to join our Infrastructure Incident Management team.

The SWAT team is an onsite 24/7/365 central point of contact, communication, and incident support for the technology and infrastructure at ADP. This is a hybrid role that focuses on network support but offers additional opportunities to work with all other components of IT Infrastructure. You'll be a first responder focused on keeping our network, servers, operating systems, and applications running smoothly. You'll play a central role in the health and stability of our infrastructure; this will include troubleshooting, documentation, communication, planning, implementation, and coordinating efforts to resolve issues with our partners and vendors.


  • Maintain the integrity and availability of the voice and data networks
  • Respond to and resolve critical network, hardware, software, and application alerts
  • Monitor circuit outages, degradation and hardware failures and utilize various tools to isolate impairments in LAN/WAN network environments
  • Troubleshoot TCP/IP network connectivity across MPLS, VPN, and point-to-point WAN facilities
  • Report and escalate outages to the appropriate vendors and initiate backup procedures during network outages
  • Install and test communication equipment and perform communication fault isolation and diagnosis as required
  • Support disaster recovery testing for regions/clients and test backup circuits weekly
  • They will also review projects completed by Network Engineering and maintain network management tools
  • Provide Incident, Problem, and Change Management support, as well as escalation/notification to management and provide 1st level Network Security monitoring and incident tracking
  • Communicate directly with technology teams and business users regarding technology issues, outages, and downtime during planned maintenance
  • Coordinate and communicate with external vendors and partners for support
  • Update and add documentation for support procedures and system information
  • Actively seek and implement ways to improve the team's processes, technical knowledge and relationships with other technology and business partners
  • Experience.¬†You have 2-5¬†years of experience in relevant skills gained and developed in the same or similar role.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.



  • BS/BA or equivalent IT experience
  • Ability to¬†troubleshoot¬†network communication, current server technology, and hardware
  • Working knowledge of routers, switches, firewall, and CTI components
  • Demonstrated understanding of Voice/Telephony networks
  • Experience using other synthetic and real-time monitoring tools (agent-based and agentless)
  • Experience with ITIL framework including but not limited to certification
  • Experience with Agile implementation methodologies
  • Ability to perform and communicate well in high-pressure situations
  • Flexibility to work any shift or day of the week, including holidays
  • Demonstrates the ability to work under pressure

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Cisco CCNA Certification preferred
  • Enterprise OS experience
  • Knowledge and experience administrating and troubleshooting Windows & Linux servers

What are you waiting for?  Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

Explore our COVID-19 page https://tech.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.



  • Other
Posted: 2022-05-19 Expires: 2022-09-03

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Tech & Apps Management Specialist II

Elk Grove Village, IL 60007

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