21 days old

TECH SPECIALIST, APP/PROD SUPPORT

Hyderabad, TS 500001
**About the Company**


At AT&T, were connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, youll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.


**About the Team**


At AT&T, were connecting the world through the latest tech, top-of-the-line communications. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online channel. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, youll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience.


**Job Description:**


The Change Management Engineer (CME) will lead multiple development and testing and data teams through diagnosis and repair of miss-configurations, network failures, data errors and other mistakes that cause user experience problems in web-based applications. The engineer is responsible for contacting development teams, lead triage phone calls, and manage **triage** chat rooms. The CME is expected to drive communication continuously during the process of diagnosis and repair. Communications include making leadership phone calls, following up on email chains and announcing the conclusion of issues.


The engineer is expected to learn to validate connections down-stream and up-stream using opensource tools such as KubeCTL, Curl and specialized tools. They are an outgoing individual with technical abilities.

Responsible for updating enterprise-wide delivery teams on environment configuration and use changes


**Responsibilities**


5-7 years deep technical experience as operations implementer

Knows curl well

Knows the unix/linux command line well

Knows at least 1 scripting language well (perl, Python, shell)

Easily converts technical discussions from one group into technical discussions for another group with different vernacular/vocabulary.


**Shift timing (if any):**


+ Shift falls typically between 6 am to 10 PM India standard time. Occasionally may have to work long hours in situations when it is needed.


**Location: Chennai / Hyderabad**


**Education Qualification:**


Bachelors/ Master's degree in Computer Science or related field
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

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Posted: 2022-04-29 Expires: 2022-05-29

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TECH SPECIALIST, APP/PROD SUPPORT

AT&T
Hyderabad, TS 500001

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