11 days old

Technical Consulting Engineer - 1303529

Cisco Systems Inc.
Carolina Shores, NC 28467

What You'll Do

Customer Experience Technical Services organization seeks a Technical Consulting Engineer (TCE) to join some of the industry's brightest minds in designing, developing, deploying and supporting today's most advanced Mobility Technology. In this role, the TCE provides both post-sales and pre-deployment support and project/customer management for Cisco portfolio of Mobility Solutions.

Who You'll Work With

The position provides a highly motivated individual an opportunity to work with some of the largest mobile operators in the world, and allows for an in-depth understanding of several key growth segments of the Mobile Wireless solutions including CDMA, GSM/UMTS, 4G, 5G, IMS, and both radio facing and WAN/LAN facing transport technologies.

Who You Are

Role & Responsibilities:

The successful candidate will have a track record and desire to excel in technical problem resolution and customer management. Multi-tasking and the ability to successfully manage multiple issues at once are necessary for the TCE. Responsibilities include but not limited to:

  • Provide tier one and tier two technical support.
  • Participate in daytime and night/weekend on-call rotation.
  • Troubleshoot wireless carrier networks to quickly resolve and minimize downtime and outages.
  • Recommend technical solutions to improve customer operations.
  • Maintain CRM database for active issues. TCE is the owner of issues as they arrive and throughout the resolution process.
  • Create Methods of Procedure (MOP) and action plans for post-sales projects.
  • Utilize the Cisco technical service lab to recreate and resolve customer issues.
  • Develop expertise in specific areas (i.e. technology, product).
  • Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction.
  • Effectively communicate/escalate issues to engineering within Cisco, and resolutions/work-around to the customer.
  • Work with Sales and Professional Services to develop state-of-art customized wireless solutions for Carriers worldwide.

Minimum Qualifications:

  • Bachelors degree in Computer Science or related field, Masters Degree a plus.
  • Must have excellent written and verbal communication skills, as this role requires significant interaction with partners, customers and internal stakeholders within Cisco.
  • Minimum 3 - 5 years experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering Mobile Networks products, devices, and technologies.
  • Must demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
  • Must have in-depth technical knowledge in the following areas:
  • Mobile wireless networks; licensed and unlicensed RAN, Packet Core (SGSN/GGSN, MME/SGW/PGW, PCRF, HSS/HLR)
  • Administer and troubleshoot complex database systems (including RDBMS and MongoDB) that serve as the backbone of the Business critical Cloud Infrastructure service offerings.
  • Virtualization technologies (VMware, Openstack, KVM, etc.)
  • Proficiency in mobile wireless network architectures:
  • licensed and unlicensed RAN including UMTS and LTE.
  • UMTS network elements: RNC, NodeB, eNodeB, MGW
  • Programming skills in Python and Bash scripting

System Admin level expertise in Linux and Open Source technologies

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Posted: 2020-10-09 Expires: 2020-11-08

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Technical Consulting Engineer - 1303529

Cisco Systems Inc.
Carolina Shores, NC 28467

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