1+ months

Technical Consulting Engineer - Cisco Cloud Delivery Platform

Cisco Systems Inc.
Poland, NY 14747


Technical Consulting Engineer Cloud Delivery Platform


Who You'll Work With

Customer Experience (CX) is a team of outstanding technical guides whose #1 focus is to deliver best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

CX is transforming its services portfolio and is implementing a cloud-based delivery platform called the CXCloud Platform.  This platform is a key component of the customer experience strategy and enables customers and partners to access and consume all their services from a centralized place. 

We are looking for engineers passionate about cloud technology with 2 to 5 years of overall Linux experience, who are innate problem solvers, and are energized working directly with customers and set them up for success.  

 

What youll do

The Technical Consulting Engineer for Ciscos Cloud Delivery Platform has primary responsibility in the deployment of Ciscos CX Agent Software for CX Cloud customers. These agents stream data from the customers networks to the delivery platform so it may be processed, and reports may be generated and available on the CX Cloud Portal. The Deployment Engineer will remotely assist customers and internal Cisco teams with deploying the agents and securing the first successful data upload. The engineer will also be responsible for troubleshooting any issues with the CX Agent or CX Cloud Portal deliverables.

 

Key areas of responsibility:

  • Educate internal teams and CXCloud Customers on the deployment process, CX Agent technical specs and service expectations
  • Remotely assist customers with the deployment and installation of Ciscos CX Agent
  • Provide second/third level technical support for CX Agent and CX Cloud 
  • Apply analytical skills and technical knowledge to solve product and software problems of moderate to high complexity.
  • Acts as a technical specialist and provides support on a world-wide basis.
  • Interact across TAC (Technical Assistance Center) teams and development teams at peer level
  • Manage cases as they come in for CX Cloud Support or CX Agent Support
  • Update all cases through our Case management system, ensuring accurate and timely notes are kept for all customer interactions and tasks completed.
Who You Are:

Technical skills must have

Technical skills - Considered a plus

Overall skills/experience

  Organized, self-motivated, flexible, fast learner

   Strong analytical and troubleshooting skills

   Ability to take point and lead when troubleshooting and in fixing customer problems

  Able to determine problems and deliver solutions with a high level of customer happiness

   Ability to determine root cause and resolution for previously unknown problem

 

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

#LI-MW1

Categories

Posted: 2021-03-31 Expires: 2021-05-30

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Technical Consulting Engineer - Cisco Cloud Delivery Platform

Cisco Systems Inc.
Poland, NY 14747

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