1+ months

TECHNICAL CONSULTING ENGINEER - Cisco Communication Manager/Telepresence/Video (3-6 Years) 1

Cisco Systems Inc.
Bengaluru, KA 560002

What You'll Do

  • This CSE role supports reactive case handling for Cisco's largest Service Provider and Enterprise customers with Cisco video technologies.
  • Typically reports to Manager, Technical Support.
  • Provide second level support and consultation to independently debug complex Video problems.
  • To become a focal point for large customer network problem resolution.
  • Act as a technical expert and is a go-to resource for the team.
  • Provides support on a worldwide basis to all CMS customers.
  • Follow CMS incident process, accurate documentation of incidents and adhere to defined SLA/SLOs.
  • Use lab to recreate scenarios to provide a solution to issues.
  • Guide and support the Tier 1 team in case of complex issues.

Who You'll Work With

  • CMS teams provide day2support to some of Ciscos premium customers.
  • The team is targeted to assist SP and Enterprise customers to drive key values and outcomes, including OPEX reduction, Agility, and end-user happiness. There are multiple teams which are highly niche to make sure we achieve those targets.
  • Work with Tier 1, Tier 2, Tier 3, Incident managers and Escalation engineers to resolve complex issues.
  • Work with multiple vendors/teams as the need arise to drive issues to resolution.
  • Collaborate with other CSE's, VARs, OEMs, End-users & internal engineering departments.

Who You Are

  • Bachelor's or Master's degree in engineering (Computer Science, Electrical Engineering, Telecommunications).
  • Minimum 3 years of related experience involving customer exposure element in the Collaboration technologies area.
  • Proven technical knowledge in Cisco Communication Manager or Cisco Telepresence Product family (VCS, TMS, MCU).
  • In-depth troubleshooting experience and knowledge of VOIP/Video signaling.
  • Technical knowledge of SIP, H.323, Unix/Linux, AD/Exchange, Video, and Tandberg Products.
  • Good understanding of concepts: OSI and TCP/IP Model, VTP, STP, Ether channel, HSRP, Routing Protocols, etc.
  • Intermediate level understanding of switching VLAN, Voice VLAN, Inter VLAN routing, PoE, etc.
  • Basic Understanding of UCS machines, ESXi and CIMC.
  • Passion and demonstrated ability to learn and work in a diverse team environment.
  • Ability to drive to achieve goals with limited supervision.
  • You are able to determine problems and deliver solutions with a high level of customer delight.
  • Excellent written and verbal communication, interpersonal and presentation skills.
  • A good technical foundation in networking is required, ideally CCNP or above (CCIE is preferred).
  • Knowledge in other technologies/products, experience, and certifications are a plus.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.


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Posted: 2020-03-09 Expires: 2020-06-05

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TECHNICAL CONSULTING ENGINEER - Cisco Communication Manager/Telepresence/Video (3-6 Years) 1

Cisco Systems Inc.
Bengaluru, KA 560002

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