1+ months

Technical Consulting Engineer - Collab SSPT

Cisco Systems Inc.
Mexico City, Mexico

Why You'll Love Cisco

Do you have what it takes? CX (Customer Experience) Organization at Cisco is a team of world-class technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer experience measures, industry recognition, and employee engagement and development. Cisco's Technical Assistance Center (TAC) is aligned to multiple geographic regions that together form one global, borderless TAC. Cisco TAC is the first to be confronted with challenges and issues with new equipment and tools in the field. Revered by many as the "best networking school" in the world, roles in the TAC have a technology runway that never ends. The breadth and diversity of technology exposure is second to none, and comes with the territory when you are keeping the world's networks humming!

Who You'll Work With

The Collaboration Team provides third-level technical support on a global basis via phone, email, web, and remote access for Collaboration products and services to Cisco customers, partners, and other TAC teams. In this role, you will gain insight into the detailed functionality of Unified Collaboration Manager services and partner with all distributed elements of engineering and the service chain. With a technology runway that never ends, opportunities to develop your depth, breadth, and diversity of technical expertise are second to none! The ideal candidate demonstrates an aptitude and appetite for learning complex network technologies in a dynamic and fast-paced environment.

Who You AreRole & Responsibilities

  • Technical Consulting Engineer is part of a highly skilled team in a ground breaking technology supporting Communication Manager, IP Phones, Protocols and VPN Collaboration solutions.
  • You'll provide the highest-level technical support for TAC engineers to help them solve complex customer problems
  • You can analyze, configure and troubleshoot Call Manager, Communication protocols and IP phones.
  • Build moderate-to-complex lab setups to duplicate and solve customer problems
  • You love developing intellectual property material and delivering technical training's to global delivery partners and other TAC teams
  • Youll work with software engineering to improve product quality by filing software defects and testing fixes
  • Have a proven understanding of the Collaboration industry, products and protocols.
  • Builds productive relationships with customers and takes ownership for customer success.
  • Solves complex and diverse problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation. Problems may be previously unknown.
  • You think beyond the fix to prevent future problems.
  • Have crisis leadership skills and the ability to balance critical customer issues/problems are second to none.
  • Receives limited supervision.
  • Receives little instruction on routine work and general instruction on new assignments.
  • Translates team goals into own work assignments.
  • Effective planning, prioritization, and organizing skills.
  • Drive for continuous learning, results orientation, and teamwork.
  • Utilization of an increasing understanding of Cisco business strategies and drivers to guide activities.

Minimum Qualifications

  • You have Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field.
  • You have 3+ years of related experience
  • Able to determine problems and deliver solutions with a high level of customer satisfaction
  • Excellent written and verbal communication, interpersonal and presentation skills
  • Ability to function effectively in ambiguous circumstances
  • In-depth troubleshooting experience and knowledge of VOIP/Video signaling
  • Technical knowledge of SIP, H.323, Unix/Linux, AD/Exchange and Routing/Switching
  • Proven planning, prioritization, and organizing skills
  • You have good experience solving network or application performance issues and possess the ability to communicate effectively both verbally and in writing.

Desired Skills

  • Software scripting (Python, Perl, JavaScript)
  • Deep technical knowledge of Cisco Communication Manager
  • Ability to provide leadership across entire collaboration solution to lead a technical team to find and resolve customer issues.
  • Hands-on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft),
  • Customer Support experience is preferred
  • Cisco Certifications: CCNA, CCNP

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

We connect everything - people, process, data, and things - and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us! 

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


Posted: 2022-04-08 Expires: 2022-06-01

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Technical Consulting Engineer - Collab SSPT

Cisco Systems Inc.
Mexico City, Mexico

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