10 days old

Technical Consulting Engineer - Contact Center - Collaboration - 7-10 years

Cisco Systems Inc.
Bengaluru, KA 560002


Required Skills:

Bachelors/Masters degree in technical field (CS/EE) and 7-10 years Networking Industry experience.

4+ years of troubleshooting experience with Cisco Unified Contact Center Enterprise Solution and Cisco Unified Contact Center Express Solution with Proficiency in ICM Router&logger, PGs, AW/HDS, CVP, VVB, CUIC, FINESSE, CCMP, ECE, VXML GW, Ingress GW, CUSP and other Contact center options.

.Hands-on experience with Database (Informix, SQL) and Microsoft Operating System security modeling/design, implementation, and troubleshooting.

Good understanding of VoIP (SIP, H.323, SCCP, MGCP).

. Administrator level knowledge of Linux and Microsoft Active Directory.

Ability to work effectively with minimum supervision and provide guidance to other team members.      

Strong communication skills both written and verbal.

. Strong customer handling and escalation management skills.

Desired Skills:

.Working knowledge of Cisco Unified Collaboration (Call Manager, Voice Gateways, UC Apps) or Cisco conferencing products (Telepresence Endpoints, Expressway, Cisco Meeting Server(CMS), VCS)

Scripting Knowledge( Python,Perl).

. Ability to contribute/lead innovation projects, initiatives in the team.

CCNA, CCNP or higher networking certification.

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


Posted: 2022-05-09 Expires: 2022-06-08

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Technical Consulting Engineer - Contact Center - Collaboration - 7-10 years

Cisco Systems Inc.
Bengaluru, KA 560002

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