1+ months

Technical Consulting Engineer - Data Center Routing & Switching (1317081)

Cisco Systems Inc.
Richardson, TX 75080


What You'll Do

Do you have what it takes? The Customer Experience Center at Cisco is a team of elite technical specialists whose primary focus is to help customers deploy and operate their networks optimally while delivering the best possible customer experience.

Cisco's High Touch Technical Services (HTTS) team is aligned to multiple geographic regions that together form one global, borderless premium support organization. Revered by many as the best networking school in the world, roles in the HTTS & TAC have a technology runway that never ends. The breadth and diversity of technology exposure is second to none!

Role & Responsibilities

  • Provide level 3 technical support for Cisco Nexus Switching products
  • Analyze, configure, and solve layer-2 / layer-3 Data Center networks
  • Build moderate-to-complex lab setups to duplicate and resolve customer problems
  • Develop and deliver technical training's partners and other HTTS & TAC teams
  • Work with software engineering to improve product quality by filing software defects and testing fixes.

Who You'll Work With

The HTTS Data Center Routing & Switching team provides third level technical support on a global basis via phone, email, web, and remote access for Data Center products to Cisco customers, partners, and other TAC teams. In this role you will gain insight on the detailed functionality of Cisco Nexus products and partner with all distributed elements of engineering and the service chain.

Who You Are

The ideal candidate demonstrates an aptitude and appetite for learning sophisticated network technologies in a multifaceted and fast paced environment. 

  • Hands-on experience with Cisco Nexus Switches (Nexus 9000, 7000, 6000, 5000, 3000)
  • Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft),
  • Customer Support experience is preferred
  • Cisco Certifications: CCNA,CCNP
Minimum Qualifications
  • Bachelors degree or 5+ years related experience
  • Applied knowledge of layer 2 / layer 3 protocols and technologies, including:
  • VPC
  • Fabric Path
  • Routing Protocols (OSPF, RIP, EIGRP, BGP, IS-IS)
  • Multicast
  • Spanning Tree
  • OTV
  • QoS
  • Etherchannel
  • Experience troubleshooting network or application performance issues
  • Ability to communicate effectively both verbally and in writing
  • Software scripting (Python, Perl, JavaScript)

Why Cisco

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #LI-ER1


Posted: 2021-02-10 Expires: 2021-06-04

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Technical Consulting Engineer - Data Center Routing & Switching (1317081)

Cisco Systems Inc.
Richardson, TX 75080

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