6 days old

Technical Consulting Engineer (Datacenter /BFSI)

Cisco Systems Inc.
Mumbai, MH 400001

What You'll Do

Provide Technical mentorship and leadership to the onsite team, In this role, you will provide onsite level 3 support to strategic customers. This is an ONSITE role.

  • Mentor the L1/L2 support team on issue and problem management.
  • Assure customer outcomes across lifecycle of Operate/ Advise/Implement/Optimise.
  • Provide partner concern support to major issues.
  • Set/finetune the service delivery motion that anticipates the needs of our BFSI sector customers and their technology needs.
  • Ensures operational excellence in service delivery execution to assure customer objectives and outcomes.
  • Influences customer decision making via thought leadership on technology drivers for their business.

Who You'll Work with

CX(Customer Experience) Professional Services organization of Cisco is responsible for enabling our customer to adopt and drive new technology initiatives through Advisory, Design & implementation services and Operate services.

You will be specifically a part of the Enterprise High touch Accounts Team under CX. 

The role of DC operations leader is very challenging and brings the excitement of solving real customer problems, drive teams to deliver to customer SLAs and ensure profitability and CSAT.

AS works on Leading edge technologies areas and are instrumental in making the new technology work for the customer.

Who You Are

Technical Consulting Engineer (BFSI) :
  • Candidate must have extensive experience( 10+ years) in onsite operations of a Data Centre in the BFSI Segment.
  • Good technical and Incident management capabilities.
  • Must have operational experience of running the Data centre Infrastructure in the BFSI domain.
  • Critical issue point of contact for customers business impacting issues.
  • ITIL/Cisco CCIE certifications will be a plus.

Operational perfection

  • Ensure that customer issues are handled effectively using the tools and tri-angulation techniques.
  • Evaluate customer requirements and provide a technical solution to finetune/implement. 
  • Improve customer dedication and happiness with key customer partners by driving value in service delivery 
  • Eloquent value with key partners (e.g. QBR/JBR) 
  • Implement industry leading practices around service delivery 
  • Drive relevant key performance indicators (e.g. SLAs, availability) 
  • Embrace and demonstrate Cisco standard methodologies around tools, automation, workflows, and process to ensure successful delivery to customers - standardize and replicate where appropriate 
  • Optimally engage and lead partner capabilities and resources as part of the customer experience 
  • Optimally partner with customer sales leadership and key Cisco partners to execute 1-3 year coordinated account plan 
  • Establish and maintain customer technical team relationships
  • Mentor the L1/L2 teams for delivery excellence
  • Champion customer requirements and needs into Cisco - engineering, quality, roadmaps, service offer development, etc. 

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We Are Cisco.


Posted: 2021-02-22 Expires: 2021-03-24

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Technical Consulting Engineer (Datacenter /BFSI)

Cisco Systems Inc.
Mumbai, MH 400001

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