1+ months

Technical Consulting Engineer - DC/ACI, R&S skills (7 - 9 years)

Cisco Systems Inc.
Bengaluru, KA 560002

What Youll Do

All CMS team members are encouraged to add value in

  • Understand and meet customer agreements (SLO/SLA/commitments)
  • Follow and participate in the improvement of established team processes
  • Identify and adhere to cost reduction measures
  • Understand ITIL framework (Event, Incident, Change, Service Request & Problem Management)
  • Collaborate with peers and multi-functional teams
  • Maintain knowledge and skill levels required to perform role effectively
  • Participate in regular synch ups with team and team leadership
  • Actively share and develop innovation and automations for continued improvement wherever possible

Specific to the role of Sophisticated Service Request Engineer, responsibilities may include:

  • Ensure accurate execution of detailed and approved requests in customers production environments
  • Enforce to and make sure Change Management processes and policies of Cisco and customers
  • Support Change Managers with technical input on Change Advisory Board (CAB) meetings, whether internal and external
  • Take all appropriate steps to reduce risk of impact to customers production environment due to execution of approved changes
  • Validate service request execution process prior to production implementation
  • Conduct post-change QA testing to validate successful service request completion and to reduce risk of service impacting events resulting from the change.
  • Serve as first point of escalation for failed service requests/changes; conduct change backouts to the point of pre-change baseline
  • Provide continual communication to partners before, during and after execution of approved service requests

Whom Youll Work With

Cisco Managed Services teams deliver IT handled services (namely Incident, Problem, Service Request and Change Management) for diverse and sophisticated customer networks around the globe. CMS engages with customers via inbound and outbound audio and video calls, email, web platforms, and/or remote access sessions to customer equipment. We are a large group of diverse and highly skilled teams who prioritize collaboration with other team members and other teams to deliver premium quality services to our customers.

Who You Are

  • Associate (2-year) or bachelor (4-year) level university degree or equivalent in a technical field
  • 5-10 years experience in a network operations/technical support role and/or a technical architecture/implementation role
  • Good technical experience in Routing, Switching, Data Center and Service Provider Technologies, including experience on Cisco products
  • Experience supporting wireless network infrastructures, including Cisco products

Preferred Technical Qualifications

In addition to the above required skills, experience in the following

  • Python scripting and automation
  • Nexus/ACI
  • Viptela SD-WAN/Cisco Meraki
  • Prior Managed Services experience

Required Professional Qualifications

  • Strong written and verbal communication
  • Prioritize technology while balancing multiple customer commitments
  • Work independently with minimal supervision and Good interpersonal and partnership skills

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Posted: 2021-02-19 Expires: 2021-04-16

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Technical Consulting Engineer - DC/ACI, R&S skills (7 - 9 years)

Cisco Systems Inc.
Bengaluru, KA 560002

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