22 days old

Technical Consulting Engineer - Hosted Collab Solutions or Contact Center Solutions

Cisco Systems Inc.
Poland, NY 14747

Cisco Consulting Engineer Hosted Collaboration Solutions or Contact Center Solutions 


What You Will Do

In this role, you will

  • Help: You will be a trusted technical authority. You will guide your customers in solving problems of highly complex issues in their systems, solutions or networks. You will deliver a superb experience in a difficult situation. You will collaborate with your customers over e-mail, phone, Webex,
  • Be sharp: You will be available for our customers, ready to jump into a new problem situation. You will co-operate with your customer to resolve the issue. You will maintain a high level of accuracy for all your assigned work. You will apply due diligence and prioritization.
  • Learn: Be the first to lay hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks and solutions technology space. You will get to work on technologies of tomorrow, today!
  • Innovate: We will encourage you to be creative. We will give you freedom to change the way you and the team work.
  • Collaborate: You are not alone. Your team members and you form a tribe together. You will collaborate with top talents across Cisco.
  • Share: You will author case studies, troubleshooting guides. You will train junior engineers when you get experienced. You will help others unleash their full potential.
  • Broaden your outlook: You will work with our customers across the globe from different cultural, gender, lingual and technical backgrounds.


Who you are

Typically requires BS/BA degree or equivalent in Engineering and/or IT areas

At least 5 years' experience in either Deployment (designing, installing, configuring) or support of Cisco Unified Communications or Business Video Solutions)

CCNP or CCIE Voice/Collaboration

Good understanding of:

Cisco Unified Communications Manager

Applications: Unity Connection (CUC), Presence (IM&P)

Call control protocols and Voice Gateways (SIP, H.323, MGCP)

Cisco Telepresence (VCS, TMS, CTMS, CTS-Manager, Video Endpoints)

UCCE (Contact Center ENTERPRISE) knowledge is a distinct plus

Experience with HCS infrastructure is a distinct plus

Other technology or product knowledge, experience or certifications in the following areas are a plus: voice, Microsoft, Linux

Ability to communicate in English effectively both verbally and in writing 

Passion and demonstrated ability to learn and work in a multicultural team environment

Ability to work independently and in a team in order to achieve common goals

Analytical skills


Why Cisco

       #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Posted: 2020-11-13 Expires: 2020-12-13

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Technical Consulting Engineer - Hosted Collab Solutions or Contact Center Solutions

Cisco Systems Inc.
Poland, NY 14747

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