1+ months

Technical Consulting Engineer - Hyperflex

Cisco Systems Inc.

Server Virtualization Job Description

What You'll Do

Cisco's CX TAC Centres are teams of extraordinary technical experts whose #1 focus is to help customers across the globe deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. CX TAC Centres are aligned across to the globe and together we form an awesome team. Our ability to partner with customers in solving their toughest networking challenges is what sets us apart in the industry and keeps customers coming back to Cisco. As digitization shapes our future, we lead with innovation, embrace change, and believe the customer experience is paramount to our success.

As a Technical Consulting Engineer in our world-class team, you will gain hands-on experience and the ability to earn industry-leading certifications. You'll have access to CX Labs with over $1.7Bn in Cisco assets and use this equipment to stay up to date on cutting-edge innovations and understand what makes them tick.   

You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving, and preventing the recurrence of technical issues. You will solve our customers' toughest problems, ensuring that our customers get expected business outcomes, providing a superior customer experience. You will also receive extensive training and development in both technical and leadership/customer skill areas to enable your success in the role and career growth.

Who you will work with

You will work directly with our partners and customers providing second/third level technical support, whether on-premise, cloud managed using Cisco Intersight or exciting solutions yet to come. You will also work with some of the industry's brightest minds who will help challenge and develop your skills. You will collaborate with industry experts and solution vendors, who value your ideas and perspective on how to get things done. You will also partner with internal engineering departments and product organizations in providing resolution to complex problems with diverse scope.

Who you are

  • You are passionate about networking, information technology or computer science and keen to learn new products and technologies at a deep technical level
  • You are committed and passionate to use your technical knowledge for customer success
  • You hold strong analytical and problem-solving skills with ability to troubleshoot technical problems and fault isolation
  • You can multi-task, self-start, work in a fast-paced team environment and work independently
  • You hold innate crisis management skills and ability to handle critical customer issues/problems
  • You can act as a focal point for large account network problem resolution and work on problems of diverse scope, interacting with other engineers across the globe to resolve the issue
  • You have strong people skills, the ability to collaborate effectively with customers and other internal teams
  • You are fluent in English (verbal and written)
  • You have experience in one or more of the following areas:
    • Knowledge of Server or Desktop hardware
    • Experience with Linux operations and management
    • Experience using Hyperconverged platforms
    • Experience working with VMWare ESXi or other virtualisation platforms
    • An ideal candidate would have demonstrated experience in use of UCS or Hyperflex/HX specifically.
    • Some scripting or programming skills, including Python or shell scripting.
  • Knowledge in any of the following areas is desirable
    • Cloud based applications and/or infrastructure
    • APIs, automation, and orchestration

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.   We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.


Posted: 2022-12-14 Expires: 2023-04-09

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Technical Consulting Engineer - Hyperflex

Cisco Systems Inc.

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