What You'll Do

Cisco seeks a Technical Consulting Engineer, Customer Delivery, to join some of the industry's brightest minds in developing and deploying today's most sophisticated Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.

The ideal candidate demonstrates a proficiency and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize.

Role & Responsibilities

• Works for worldwide customers within their own team or with other Cisco teams to solve problems and improve future products
• Solves reported product and network problems of moderate to high complexity
• Effectively use databases of existing issues, debugging tools and simple or moderate lab simulations to analyse problems and determine solutions with a high level of customer happiness
• Keeps up-to-date with the latest technology trends/products in order to deliver high quality support to customers

Who Youll Work With

CX Technology Group, which will be a part of the CX India Theatre

As part of the CX Support Services team you will have the opportunity to work with some of our largest customers across various domains, to support sophisticated service requests, and develop automation & Innovation projects inhouse, within the security domain.

Who You Are

The Technical Consulting Engineer will have a working background in the Security domain.

Should have technical knowledge/experience of

Working on features like NAT, ALG, HA, IDS/IPS Or working on AAA technologies like RADIUS, TACACS, DOT1X Or working on VPN technologies like IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, Remote Access VPN Clients etc

• Good understanding of Cisco ISE architecture and policies along with R&S concepts
• Deep understanding of OSI model & protocols like ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP
• Strong hands-on programming experience in Python or Object Oriented Languages like C++, Java and UI technologies
• Experience in working in a Customer support environment with excellent customer handling skills.
• Logical Problem Solving approach and Analytical skills

Minimum qualification

• Bachelors or Masters degree in engineering
• A minimum of 6-8 years of experience with Security Technologies preferably Cisco
• A minimum of 3 years of experience in Support environment with proven Troubleshooting experience in sophisticated environments,
• Cisco Security Certifications (CCNA Security, CCNP Security, CCIE Security) would be an added advantage
• Linux, VMware knowledge would be a plus
• Experience in working on Cisco Products - IOS/IOS-XE routers, ASA, FTD etc would be a plus
• Passion and validated ability to learn and work in a team with varied strengths environment

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We adopt digital, and help our customers implement change in their digital businesses. Some may think were "old" (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you cant put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!