8 days old

Technical Consulting Engineer - Service Provider

Cisco Systems Inc.
Oeiras, Lisboa 2780-213

CX (Customer Experience) EMEAR is a team of world-class customer obsessed technical experts who are extraordinary together. The #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer experience measures, industry recognition, and employee engagement and development.

Who You'll Work With

The Service Provider team is an amazing group of engineers that deliver quality technical support services for Cisco hardware and software products on a worldwide basis via phone, email, web and remote access for Service Provider infrastructures. Collaboration within the team and with other teams across all of Cisco is a key value. Active development within the role and other areas technology areas is also part of our culture.

What Youll Do

  • Work independently and collaboratively to solve customer problems
  • Works for worldwide customers within her/his own team and with other Cisco teams to solve problems and enhance future products
  • Solve reported product and network problems of moderate and high complexity
  • Effectively utilize technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
  • Provide systems/product training and identifies improvement opportunities and recommendations in products and processes
  • Keep up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services
  • Innovate - work with other engineers to enhance tools, script automation, or other activities that will help the engineer to work more efficiently and solve problems quickly

Travel and working hours

  • Limited travel is required if any at all
  • Our standard working hours are Monday to Friday during European business hours, and we also provide weekend support

Who You Are

  • CCNP-Level knowledge of Cisco Routing/Switching Networks
  • Have strong customer service skills
  • Excel at communicating complex issues in verbal and written form
  • Know how to listen before speaking
  • Be a collaborative team player
  • Have a thirst for knowledge and eager to learn
  • Passion and demonstrated ability to learn and work in a multicultural team environment
  • Can perform well under pressure and in disruptive environments where priorities can change
  • Fluency in English is a must. An additional language like Portuguese or Spanish is desired.

Desired skills

  • CCIE: SP and/or CCIE: Routing/Switching
  • Working knowledge of Cisco SP technologies
  • University (or equivalent) degree or equivalent work experience
  • Work experience in designing, deploying, configuring, supporting and troubleshooting networks with a focus on SP networks

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 



Posted: 2020-10-16 Expires: 2020-11-22

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Technical Consulting Engineer - Service Provider

Cisco Systems Inc.
Oeiras, Lisboa 2780-213

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