9 days old

Technical Consulting Engineer - SP Routing 1320154

Cisco Systems Inc.
Minato, Japan

NCS6000NCS5000NCS5500ASR9000 IOS-XR

TOEIC 750

IP(BGP, OSPF, EIGRP, MPLS, PIM, PPPoE, L2TP, NAT, PfR, QoS, IPv6)

Linux/Unix

)

Role & Responsibilities

In this role as a Customer Support Engineer for SP Routing products, you will :

Collect information, set up Lab environment for testing and issue reproduction, communicate and collaborate with other organization in Japan and Business Unit outside of Japan to responsible to deliver final solution to customer.

Investigate into the complicated issue which exceeds capability of system engineers in user IT group or support engineer in partner and deliver the final solution as the final escalation point in Japan in technical side.

Qualifications

- Experience

Experience as a technical support or system engineer for network product.

Experience of network design or technical support

Experience testing for troubleshooting with traffic generator

Advanced type of troubleshooting by using packet trace or debug

Experience of co-working with foreign engineers by communicating in English

- Skills

TOEIC 750 or higher

Knowledge of IP networking technologies (Routing, switching, BGP, OSPF, EIGRP, MPLS, PIM, PPPoE, EVPN, QoS)

Basic knowledge on Linux/Unix

Capability of logical thinking for problem solving.

Capability of business writing.

- Personality

A person of challenging spirit and a sense of advancement

A person with positive outlook on any change and proactive action in such situation

A person who has high negotiation skill with patience and sincerity

A person who can make diligent efforts to attain a goal

A person of teamwork spirit

Categories

Posted: 2021-02-19 Expires: 2021-03-21

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Technical Consulting Engineer - SP Routing 1320154

Cisco Systems Inc.
Minato, Japan

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