11 days old

Technical Consulting Engineer - SP TAC (7+ years of experience)

Cisco Systems Inc.
Bengaluru, KA 560002

Who You LL Work With

Cisco CX mission is to accelerate customer success through innovative Services and world-class people, partners, processes and tools. Services led interactions are a key differentiator to maximize the value of Cisco to customers and partners.

Who You Are

  • Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field.
  • Minimum 8 years of technical experience in IP Networking in Service provider environment, with minimum 4 years' of experience with Cisco Routing products such as ASR9K, NCS500, NCS5xx, routing,EVPN
  • CCNP in Routing Switching is desired. CCIE will be added advantage.
  • Hands on experience in resolving complex to highly complex network issues is Required.
  • Proficiency in English. Excellent written and verbal skills is Required.
  • Phenomenal teammate. Ability to work in collaborative way to achieve end results.
  • Previous experience in documentation for case management, knowledge collection, defect management and training.
  • Deep understanding of TCP/IP (IPv4 and IPv6) and IP MPLS knowledge.
  • Experience in customer facing role will be added advantage.
  • Working knowledge of handling network down situationsthis role will be handling S1/S2 Service Requests with limited supervision.
  • Ability to drive recreates remotelymany issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve.
  • Python coding skills will be added advantage
  • CCIE Certified

What You LL do

  • Provide phone/email consultation to independently debug complex product problems reported by Cisco customer.
  • Focal point for large account network problem resolution and complex issues.
  • Acts as a technical escalation point of contact for engineers in team.
  • Acts as a technical authority.
  • Provides support on a worldwide basis.
  • Provide technical support to customers for Cisco technologies, products, and/or solutions.
  • Typically be responsible for resolving moderately and complex technical problems, depending on the customers' need.
  • You will simulate technical problems in lab environment.
  • You will share knowledge with other people in writing technical documents and enlarge the knowledge database.
  • You will provide internal and/or external technical presentations (cross-training).
  • You will raise some specific problems to the responsible Business Units for product improvement.
  • You will work closely with colleagues to achieve common goals.
  • The engineer will strive to technical precision and expertise.
  • You will demonstrate a skill and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Cisco Covid-19 Vaccination Policy
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

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Posted: 2022-05-09 Expires: 2022-06-12

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Technical Consulting Engineer - SP TAC (7+ years of experience)

Cisco Systems Inc.
Bengaluru, KA 560002

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