1+ months

Technical Consulting Engineer - Switching, Server/Storage Virtualization, UCS (5 -10 Years)

Cisco Systems Inc.
Bengaluru, KA 560002

What You'll Do

As Technical Consulting Engineer part of our CX Support Services, you will work on sophisticated and in depth networking problems requiring strong analytical, problem solving, engineering, and interpersonal skills. You will be responsible for driving successful resolution of technical issues reported by customers and thinking on innovative ways to avoid issues in the future. The problem resolution path involves in-depth research on technical topics, reproduction of customer's environments and issues using Cisco lab equipment comprising all Cisco products, technical exchange and discussions with product development and engineering teams, interaction with Cisco Technical Leaders and, very meaningfully, strong communications skills in order to interface optimal with Customers and internal partners.

Roles and Responsibilities

You will represent Cisco every day in every case, always thinking in the best interest of our Customers.

You will also detect potential design issue in the customer environment in order to provide standard methodologies and suggestions for customers to implement their solutions in the most efficient way through any or a combination of the following (but not limited to) these tasks

Analyse, configure and fix software and/or underlying OS issues.

Effectively craft and utilize sophisticated lab setups to duplicate and tackle problems, validate planned changes to software design.

Provide remote troubleshooting support to resolve customer issues

Develop and maintain strong relationship with customer and other Cisco teams.

Establish Technical Relationship to support customer network operations.

Customer-specific support at product and software level to resolve and debug complex problems

Deliver support for critical network outages and sophisticated software issues.

Priority support for identified key customer functionalities and issues

Effectively work with multi-functional teams to resolve critical customer issues.

Work towards continuous learning, results orientation and partnership.

Who You'll Work With

CX is a team of best-in-class technical experts whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

The team is group of highly skilled, dynamic, diverse, and hardworking engineers who go above and beyond in assisting not just the customer but also their teammates and peers. Work hard, play harder is the motto of the team. There is a good mix of engineers with varying years of experience (from 3 years all the way to 18 years) in Cisco technologies and solutions, and each-and-every-one of them bring phenomenal value to the table.

Who You Are

Solid experience analyzing, using and configuring medium to large networks

Strong experience supporting client servers (blades and rack systems)

Strong Server/Storage Proven experience

Previous experience providing high level technical support within a Server environment

Knowledge of controllers, drivers and networking components

VMware knowledge or certifications would be a distinct advantage

Sound switching experience

Knowledge of fiber channel operation and protocols.

Experience installing drivers/updating drivers

Relevant Storage, Network or Server O/S certifications.

Knowledge of server OS Windows, Vmware, Linux

Troubleshooting experience within Ethernet and SAN environment

Storage: Troubleshooting SAN Switching/Zoning/FC protocols/FCOE issues on MDS/Brocade.

HCI: Installation and troubleshooting of Hyperconverged Infrastructure (HCI)will be added advantage.

Excellent verbal and written communication skills.

Attributes:

The proven ability to work autonomously

Enjoys telephone and email based customer support.

Strong teamwork, collaboration and leadership skills

The ability to work within a sophisticated, fast paced environment

The ability to work within a constantly changing environment

Strong learning ability that is able to absorb sophisticated issues

Strong quality assurance mentality

The ability to resolve complex problems

Preferred Certification: CCIE, CCNA/CCNP, RHCE, MCSE/MCTS, VCP

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything people, process, data and things and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#WeAreCisco.

From <https://www.textio.com/app/write/kmcxqhg>

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Posted: 2020-10-07 Expires: 2020-12-06

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Technical Consulting Engineer - Switching, Server/Storage Virtualization, UCS (5 -10 Years)

Cisco Systems Inc.
Bengaluru, KA 560002

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