30 days old

Technical Consulting Engineer - Web Security

Cisco Systems Inc.
Richardson, TX 75080


Cisco Customer Experience (CX) is a compelling reason for our customer to repeatedly choose Cisco. Through constant innovation and a dedication to customer success, we continue to lead the industry in collaborative support across all solutions and technologies. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none. Career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!



The Cloud Web Security support team delivers extraordinary technical consulting and support to a large portion of Ciscos customer base. Our vision is to drive customer loyalty through compelling support experience, and our team does this every single day by solving complex, confusing, and often groundbreaking network security problems. Do you have what it takes to innovate with us and make a difference in the constant fight for secure networking?



       You are able to review customer data in the form of network topologies, and crash, log, or other device files to seek out anomalies

       Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction

       You're able to listen, accept, and follow direction from more senior engineers.

       You can effectively engage resources outside your team to further the troubleshooting and resolution of issues which may include other technical support engineers, account teams, partners, and development engineers.

       You enjoy providing leadership and training to other members of your team but also know how to take guidance.


Minimum Requirements

       You've achieved a Bachelors in a technical field (CS/CE/EE preferred) and have 4+ years of experience in network support

       You have 3+ years experience and a real passion for supporting network security products

       You're experienced at solving advanced networking issues and have a superb grasp of fundamental networking theory

       Linux Administration/FreeBSD

       Advanced Wireshark analysis

       Web Proxy support experience

       Ability to troubleshoot complex scenarios on Cisco Web Security Appliance (WSA), Cloud Web Security (CWS) and Cisco Defense Orchestrator (CDO)


Desired Skills

       Python Programming or other scripting experience

       CCNA Security or CCNP Security

       Strong foundations and hand-on experience configuring and troubleshooting Cisco Security products



Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.


Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

       We connect everything people, process, data and things and we use those connections to change our world for the better.

       We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

       We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.


Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


Posted: 2021-04-07 Expires: 2021-06-06

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Technical Consulting Engineer - Web Security

Cisco Systems Inc.
Richardson, TX 75080

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast