23 days old

Technical Consulting Engineer - Webex Calling

Cisco Systems Inc.
Poland, NY 14747

Cisco's Technical Services is team of best-in-class technical gurus whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee happiness scores. The Cisco Technical Support (former TAC) provides live technical support through multiple channels, whenever and wherever customers need it. Technical Services ensures product & network operate efficiently and benefit from the most up to date system and application software.


Who You'll Work With

As a BroadCloud Customer Support Engineer in the Cisco Global Cloud TAC, you'll collaborate with your team to support our rapidly-growing customer base using BroadCloud. BroadCloud is a fully managed, scalable SaaS model that lets customers cost-efficiently deploy BroadSoft Businessour integrated suite of communication and collaboration services.


Who You Are

You can demonstrated technical and Customer Service skills at a global level, to not only resolve customer issues, but also show understanding and empathy to build relationships, and promoted industry leading customer satisfaction. You're energetic, motivated, with a positive outlook to make suggestions and work with the team to build customer confidence and make continuous improvements of our support processes and tools. You have knowledge of a typical Service Provider process and systems works, the needs of their end users, and an understanding of the Software as a Service business model.

Who You Are    

Minimum Qualifications

  • You've achieved a Bachelors degree and at least 4+ years work experience in telecommunication or networking, with an emphasis in the areas of Operations, Technical Sales, or Customer Support.
  • You have experience with cloud-based technology.
  • You've worked with VOIP technology and terminology including Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP), Codecs, Digital Tone Multi Frequency (DTMF), DNS, UDP, TCP/IP, and RTP.
  • Experience with Linux system admin and network analysis and troubleshooting tools such as Wireshark.
  • Knowledge of functions in the area of SIP Telephony and unified communications service delivery such as IP network architecture, QoS, IP phones, routers, provisioning, device management, and desktop and mobile software.
  • You can update our customer support portals proactively to provide customers with the self-help, documentation, release notes, and FAQs, to avoid problems or resolve issues promptly.
  • You communicate for success with excellent written and verbal skills in English and your native language to effectively communicate with worldwide customers.



Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 
We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!
But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

Passion for technology and world changing? Be you, with us!



Posted: 2021-04-14 Expires: 2021-05-14

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Technical Consulting Engineer - Webex Calling

Cisco Systems Inc.
Poland, NY 14747

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast