12 days old

Technical Delivery Manager (TDM)

Dallas, TX 75201
  • Job Code

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.

Bottom line? We outthink ordinary. Discover what you can do at IBM.

Your Role and Responsibilities

As a member of the Cloud Shared Services (CSS) program, the Technical Delivery Manager will support projects and customers supported by the CSS program. This position focuses on leading a cross-functional delivery team of technical engineering resources in the standup and transition of services, as well as, providing day 2 support of new clients into the IBM Federal Data Center. This involves managing all aspects of project transitions for on and off-boarding customers; including the development of project tasks as necessary with input from Service Delivery Managers, Technical Account teams and Architecture teams. While meeting service level objective defined in the catalog and agreed to project schedule plans.

This position will leverage the following Cloud IT Infrastructure Technologies:

  • Cloud and Physical Servers running various OS types (i.e. Windows, Linux, etc.)
  • VMWare environment and associated tools
  • SAN, NAS and associated storage hardware
  • Backup hardware and software
  • Network Switches (Cisco, Arista, NSX)
  • Network Load Balancers (A10)
  • Firewalls (CheckPoint)
  • SolarWinds
Additional responsibilities/requirements include:
  • Manage all aspects of project transitions for on and off-boarding customers; including development of project tasks as necessary with input from Technical Delivery Managers Service Delivery Managers Technical Account teams and Architecture teams
  • Demonstrated ability to manage multiple offerings and environments across a wide variety of customers with differ-ing requirements
  • Allocate resources appropriately to meet client/program needs and minimize resource contention
  • Coordinate stakeholder meetings to ensure all parties understand the deliveries and milestones and the resources that are assigned
  • Familiarity with a variety of scripting languages desired (Javascript, Python, PowerShell, etc.
  • VMware NSX, Windows Server, Enterprise Linux, VMware, and infrastructure tooling experience
  • Familiar with a variety of database technologies desired (MS SQL, MySQL)
Preferred work locations include Dallas, TX, Raleigh, NC, Boulder, CO or Herndon, VA. All candidates must have the ability to obtain and maintain a DoD Secret clearance.

Required Technical and Professional Expertise
  • Strong Cloud IT infrastructure experience across multiple disciplines (compute, storage, network, security, and operating systems)
  • Understanding of highly available, large scale, enterprise deployments
  • Intermediate understanding of relational database systems
  • Experience with security tools and technologies
  • Demonstrated ability to solicit requirements and design solutions to meet those requirements
  • Familiarity with Agile and/or DevOps processes and methodologies
  • Demonstrated strength in troubleshooting complex technical issues
  • Excellent communication and collaboration skills
  • Ability to obtain and maintain a DoD Secret clearance

Preferred Technical and Professional Expertise
  • CCNP or equivalent hands-on networking experience
  • Hands on experience with NSX-T and NSX-V
  • Familiarity with OpenShift SDN - MCSA/MCSE/RHCE/VCP or equivalent hands-on systems administration experience
  • 2+ years hands on experience delivering cloud solutions (IBM,AWS, Azure, Google, or VMware)
  • IBM Design Thinking Badge or equivalent certification
  • Knowledge and experience with Information Technology (IT) services and data center management either traditional and/or cloud-based environments
  • Skills in a formal PM discipline (PMI or other PM accreditation is a plus)
  • Experience with the Agile methodology
  • Manage a cross-functional delivery team leveraging the Agile methodology.

About Business Unit
The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
US Citizenship required.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-08 Expires: 2019-12-08

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Technical Delivery Manager (TDM)

Dallas, TX 75201

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