20 days old

Technical Documentation Specialist (Government)

Oakton, VA 22124
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.

Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for an Technical Documentation Specialist (TDS) - To support the National Security Sector, in providing technical publications, strategic communications, and documentation.

Description of Job Duties/Responsibilities:
  • The candidate will be responsible for supporting documentation on the network engineering and network management products and services that AT&T manages for a government customer.
  • In this role, the candidate will maintain technical documentation databases, spreadsheets, technical drawings, and edit and write technical documents using Microsoft Office or other applications. Candidate will coordinate inputs, edit inputs, and publish the organizations weekly activity report.
  • The TDS will demonstrate a leadership role in all documentation related to the network projects and service and will communicate with the network architectural and operations organizations.
  • Edit and assist development of knowledge articles supporting network operations and efficiency.
  • Manage knowledge articles and job aids to ensure relevancy and accessibility.
  • Work with subject-matter experts to verify accuracy of knowledge articles and other technical documents.
  • Assist with the creation and management of organizational briefs, websites, and shared spaces.
  • Develop job aids by researching, shadowing, and interviewing technical staff.
  • Analyze data and reports to nominate topics for knowledge articles.
  • Create new documentation or update existing documentation to accurately reflect changes in a product, services, or process.
  • Work and adhere to our security policies, procedures, and orders. 
Required Clearance: Active TSSCI with Polygraph. (#polygraph)

Required Qualifications:
Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years of experience OR Masters and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10 years.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.
AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


Posted: 2020-06-15 Expires: 2020-08-02

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Technical Documentation Specialist (Government)

Oakton, VA 22124

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